Starkey is hiring a Manager Workshop Territories. This position is responsible for providing overall support of the Workshop Consultation program. Responsible for the Workshop program’s inside team and territory performance, maintaining customer usage of Workshop events within an established region. A collaborative attitude is critical to the success in this position as it will require continued integration with our outside consultant team, inside/outside sales, retail marketing, Starkey owned retail and other Starkey business units.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6
JOB RESPONSIBILITIES/RESULTS
- General Responsibilities for assigned workshop events:
- Assign and supervise all staff for assigned workshop projects (Consultants)
- Plan workshop from start to finish aligning customer and company objectives
- Collaborate with our marketing team or outside agency to implement effective workshop promotions
- Coordinate all workshop operations
- Approve all aspects before the workshop
- Ensure event is completed smoothly and step up to resolve any problems that may occur
- Analyze the workshop’s success and prepare reports
Consultant interaction
- Contribute to develop top performing teams and maintain strong focus on A-team player performance and retention as a primary objective
- Closely review responsibilities, how to support and increase each person’s efficiencies
- Develop, track, score and continually monitor key performance measures
- Individual workshop sales events:
- Reporting-Track and measure results
- Maintain current reporting and develop new protocols for delivering results and scheduling information to sales representatives and managers
- Apply roll up information on territory performance key measures to designated Leadership teams
- Provide overall support
- Prepare items pertaining to departmental needs
- Business planning agendas
- Monitor objectives stemming from corporate initiatives
- Results reporting and forecasting-event usage and product sales
- Prepare and deliver regular communication with the outside consultant team
- Measure and review per-event performance, continuous monitoring, and discussions with consultants
- Schedule and host team meetings, create agendas and brainstorming sessions
- Participate in discussions and project development as related to program opportunities and participation
- Contribute and assist in onboarding and training in conjunction with the department Director and Manager or appropriate Leadership
- Manage customer dispute and resolutions
- Assure disputes are resolved in a timely manner and to customers satisfaction
- Align resolutions in conjunction with marketing / sales team members
- Resolve customer financial discrepancies as attributed to campaign costs, fees paid, or concessions negotiated
- Maintain customer experience as a primary business standard within Workshop program
- Work to identify cause / effect and processes to avoid future similar instances
- Safeguard the company position and define financial impact as related to such decisions and resolutions
- Set standards, process, and protocols, validate disputes, and reconcile to satisfaction via detailed documentation
- Manage campaign development
- Collaborate with sales and marketing department to align strategic goals used in campaign development
- B to B & B to C
- Develop, train, and grow personal and team knowledge
- Test campaigns, monitor outcome and apply to Starkey business agendas
- Coach, collaborate with the retail marketing team to better the marketing performance necessary for successful workshop events/results
- Other duties/responsibilities as assigned
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
- Education
- College degree or equivalent business experience
- Experience
- Experience in Sales, Marketing or Business
- 2-4 years Office experience or business support preferred
Knowledge / Technical Requirements
- Proficiency in Microsoft Office & Adobe programs
- Experience with essential communication tools for communication efficiency (IM, SMS, Email, Group Meeting Software, CRM (Salesforce) etc.)
Competencies, Skills & Abilities
- Meticulous attention to detail and accuracy in numbers and accounting
- Good organizational skills
- Attention to detail required
- Ability to maintain confidentiality
- Ability to work under pressure and meet deadlines
- Ability to work well in cross generational team setting
- Excellent communication skills in spoken and written platforms
- General Business, typing, grammar, computer knowledge
WORK CONTEXT
Working Conditions
- Normal office & remote hybrid
- Travel as requested / as necessary
Equipment Operation
- Standard office equipment
Salary and Other Compensation:
The target rate for this position is between $64,684 to $84,000/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.