Looking for a company that values your potential? A job with AT&T as a Coordinator II can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities.
Coordinator II performs a variety of advanced departmental support functions. Applies advanced skills to resolve problems and questions with minimal supervision. May interact with internal and external customers. May serve as a resource to others in the resolution of complex problems and issues. May work on special projects requiring research and analysis. Performs other related duties.
GENERAL DUTIES The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
- Interacts with customer via phone, face to face or online to determine needs and service requirements.
- Responsible for all aspects of customer service and support for high profile accounts i.e. delivery of equipment activations and billing.
- Researches and provides industry information to accounts to enable them to make informed decisions.
- Uses computer terminal and company operating systems to establish billing and features for client and respond to inquiries. May use a computer terminal in a mobile environment.
- Position may be assigned sales goals.
- Produces and distributes inventory reports.
- Provides analysis and input regarding customer returns.
- Interfaces with management, distribution centers and ROC to resolve order, return and inventory issues.
- May interface with management relative to inventory issues, scheduling and/or training.
- May be responsible for fleet maintenance of drive test vehicles.
- Processes invoices.
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
- Must be able to lift up to 70 pounds.
- Gathers data from appropriate sources, reviews and makes recommendations to client or management.
- Coordinates or provides on-site client training.
- Responsible for various building maintenance duties and upkeep.
- Responsible for managing maintenance and expansion inventory at market stocking points.
- Develops and places orders, receives equipment, performs inventory management for various locations.
- Map orientation/navigation.
- Experience with excel is a plus.
PHYSICAL REQUIREMENTS
- Ability to lift up to 70 pounds may be required.
- Ability to climb ladders may be required- no fear of heights.
- Ability to transport equipment from ground level to rooftop may be required.
- Ability to remain in a sitting or standing position for extended periods of time may be required.
BASIC QUALIFICATIONS TESTS:
Applicants will be expected to pass any assessments or tests associated with the position.
SPECIAL JOB REQUIREMENTS:
- Specific job assignments may require day, evening, weekend or holiday tours. Occasional overtime may be required
- One (1) year customer service experience
- May be required to travel out-of-town up to and/or exceed 2-3 consecutive days
TRAINING
- On-the-job training
- On-line training
Our Coordinator II earn between $14 - $35 per hour. With our amazing wage opportunities, our average starting earnings begin at $29,900 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired.
- Sick leave
- Paid Parental Leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
- Employee Assistance Programs (EAP) ·
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Interested? We provide extensive training and the resources you’ll need in a collaborative and dynamic team environment built for your success.
Weekly Hours:
40
Time Type:
Regular
Location:
Solon, Ohio AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.