We are always looking to add STAR client service professionals to our dynamic and growing Client Service Operations Team as a Portfolio Administrator. The Portfolio Administrator works directly with our Wealth Managers in implementing and maintaining client portfolios and answering client needs and requests. This position has significant direct contact with our clients and requires superb and highly polished client service skills. (So, if excellent client service is your thing – this may be the job for you!) We are Aspiriant, a leading, independent, 100% employee-owned wealth management firm. Our core values guide us to seek out a broad range of perspectives, talent, and backgrounds to achieve our mission; one where all staff contribute to and share our success. We recognize, respect and value the contributions of each employee, and we strive to cultivate a work environment that strikes an agreeable balance between our professional and personal lives.
- Collaborative and fun work environment where together, we achieve more
- Environment supportive to learning and growing your career
- Continuing education assistance program
- 401(k) with company match
- Bonus program
- Company contribution up to 95% for health insurance
- Hybrid work arrangement
How you will contribute:
- Answer a high volume of requests from clients and Wealth Managers in a timely and professional manner
- Be part of a team of 3-5 people monitoring a joint email inbox and Business Process workflow queue throughout the day
- Be part of client service teams helping our Ultra High New Worth (UHNW) clients with complex portfolio needs
- Show initiative and take ownership of each task from start to finish
- Communicate effectively in a positive manner to your teammates in person, through instant messaging, and emails throughout the day
- Establish appropriate accounts for new and existing clients and process account/asset transfers from various custodians
- Assist in general client account maintenance such as cash needs, address changes, and adding additional account features
- Generate and review quarterly performance reports, tax reports, and investment management fee bills, ensuring timely processing of each
- Build and maintain relationships with clients and Wealth Managers across the firm
- Trouble shoot and use your skills to problem solve complex issues internally and with custodians
- Become a subject matter expert on Client Service Operations policies and procedures
- Participate in the continued growth planning and process engineering of Aspiriant, developing solutions to identified issues as well as proposing new ways of working efficiently and effectively
- Maintain client documents and records in accordance with compliance policies including filing hardcopies and/or scanning of documents
- Other duties as assigned
Is this you? An ideal candidate will be motivated by our mission to empower families to take control of their financial lives, live their values with clarity and peace of mind, and actualize their dreams. We seek out a wide range of talented team members who share our values and vision. We value intellectual intensity, collaboration, and compassion. A strategic partner once compared us to “a cocker spaniel.” We like the comparison. Our relationships with clients are professional first and foremost; they are also warm, passionate and genuine.
The attributes and talents that lead to success in the role are:
Knowledge:
- A PRO in Word and Excel. (If you have knowledge of and/or experience with Black Diamond, Salesforce – we’ll like you even more!)
Skills:
- An EXCELLENT communicator (you can write, you can talk, you can make your needs, and the needs of our client understood clearly and professionally)
- HIGHLY organized and can take on multiple tasks at the same time
- EXTREMELY meticulous, with a high degree of accuracy (you LIVE for the details!)
Abilities:
- A COLLABORATOR who will mentor and help others on your team
- GENUINELY care about serving and caring for other people
Experience and Education:
We will consider any combination of experience and education which provides the necessary knowledge, skills, and abilities to perform the job. A typical way to acquire the requirements would be:
- Bachelor’s degree or equivalent experience in business, accounting, finance, economics, or related field
- Minimum of 5 years of experience in client service; financial services or an investment management firm a plus
- Team lead or people management experience a plus
- Single and Multi-Family Office Experience is preferred
- Experience with Private Investments is preferred
Physical Demands and Work Environment:
Primarily sedentary work in an office with minimal distractions; walking throughout the office. Learn and memorize tasks; execute tasks independently; apply knowledge and use judgment to manage situations. Occasionally exert up to 10 pounds of force to lift, carry, push, pull or otherwise move objects. Perform repetitive motions; substantial movements of the wrists, hands, and fingers for computer keyboard operation. Use near visual acuity to perform an activity such as preparing documents, operating a computer, and reading. Speak and hear to communicate with team members and clients by phone and in-person. Aspiriant is committed to diversity, inclusion and belonging. A diverse and inclusive culture is essential to providing the best to both our clients and our people. Including a variety of perspectives in all that we do is necessary for our innovation and growth. We envision a firm where our people see a community they belong to and an inspiring future…a firm where people can be themselves, learning is limitless, and everyone can thrive. As an Equal Opportunity Employer that believes in and follows Fair Chance Ordinances, we are committed to employment practices that ensure that employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other factor that is not related to the position. www.aspiriant.com Aspiriant is a Registered Investment Adviser, subject to SEC regulation, and requires all employees (and at times, family members) to disclose securities holding and transactions. There are also restrictions on trading certain securities. Candidates are encouraged to request further information regarding these policies.