We are seeking an Outpatient Operations Administrator to join our Outpatient Team - a strategic, forward-thinking team member who can blend professional skills with purpose-driven passion. Ready to Lead With Purpose? If you’re a professional who’s as passionate about people as you are about performance, Ashley Addiction Treatment is where you can make a real difference. Apply today and help us transform lives - including your own. At Ashley Addiction Treatment, we believe healing happens when compassion meets innovation. Founded in 1983 by two visionaries who knew addiction treatment should care for the whole person - not just the disease - Ashley continues to live its mission: “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” Why You’ll Love Working Here At Ashley, we take care of our people as passionately as we take care of our patients. You’ll enjoy a comprehensive, rewarding benefits package that supports your well-being and growth: Total Rewards & Perks
- PTO: Generous PTO policy.
- Paid Holidays: Up to seven annually, based on hire date.
- Medical, Dental, & Vision Insurance: Starting the first of the month after hire.
- Generous HRA contribution with medical plan enrollment.
- 401(k) with Company Match: $1-for-$1 match up to 6%.
- FSA Eligibility for pre-tax savings.
- Company-Paid Life Insurance and Short & Long-Term Disability.
- Buy-Up Life Insurance with spouse/child coverage options.
- Tuition Reimbursement: Up to $5,250 annually after one year.
- Wellness Perks: On-site gym, tranquil 1-mile walking loop, and discounts on Massage & Acupuncture services.
- Perks & Discounts: Movie tickets, theme parks, events, online shopping, and more via Life Mart.
- Spiritual & Emotional Wellbeing: Daily non-denominational services and Employee Assistance Program (EAP).
- Community: Employee events, inclusive culture, and 147 acres of peaceful waterfront property.
KEY RESPONSIBILITIES
- Provide daily oversight of front-office operations, including reception, patient check-in, scheduling, and administrative coverage.
- Promote patient safety, a positive patient experience, and consistent engagement throughout treatment by monitoring patient well-being and responding promptly to patient needs.
- Maintain task tracking, follow-through, and accountability for outstanding administrative and operational items.
- Coordinate schedules, staffing logistics, office needs, and administrative and transportation workflows.
- Support clinical and medical administrative needs, including order requests, referrals, records requests, and related documentation.
- Manage laboratory order entry for authorized provider orders and maintain related administrative tracking and follow-up.
- Answer and route telephone calls, address administrative questions, and promptly escalate clinical concerns or urgent requests according to established procedures.
- Coordinate new patient paperwork and registration, ensuring demographic information, insurance details, consents, and required documents are complete and accurately entered.
- Manage office, clinical, and medical supplies, including inventory, purchase requests including patient meals, approved purchases, and delivery tracking.
- Supervise administrative assistants & transportation staff, coordinate work assignments and training, and manage timecards for administrative & transportation staff.
- Partner with the Clinical Supervisor on staff supervision matters, performance follow-up, and communication.
- Oversee staff patient-payment collection activities and partner with Revenue Cycle Management on reporting needs, payment reconciliation, and collection-related concerns.
- Identify operational inconsistencies, resolve routine issues, and escalate concerns appropriately.
- Protect patient confidentiality and follow organizational policies. Clinical assessments, medication guidance, and order authorization remain with appropriately licensed staff.
Our Commitment
Every team member at Ashley:
- Model and reinforce our mission, values, and culture of excellence.
- Protects patient privacy and upholds HIPAA compliance.
- Champions diversity, equity, and inclusion in all we do.
- Contributes with compassion, professionalism, and a shared sense of purpose.
DESIRED KNOWLEDGE/SKILLS/ABILITIES:
- High school diploma or equivalent required; degree in healthcare administration, business, or a related field preferred.
- Three or more years of healthcare administrative or medical office experience required.
- Prior supervisory or team-lead experience required; behavioral health or substance-use-disorder experience a plus.
- Proficiency with electronic health records, scheduling systems, and Microsoft Office.
- Strong organizational, communication, customer-service, and problem-solving skills.
- CPR certification
Ashley, Inc. is an Equal Employment Opportunity / Affirmative Action (EEO/AA) / Veterans / Disabled Employer