Job Summary Under the Supervision of the Maintenance and / or Community Manager, the Porter supports maintenance, landscape, and management efforts to maintain the community in a clean and orderly condition. Responsibilities include maintaining the cleanliness, physical appearance, and curb appeal of the community in line with the established standards including the grounds, building exteriors, breezeways, leasing office, pools, amenities and other common areas. The Porter may also assist in the preparation of vacant apartments for move-in by new residents. The selected candidate will also be responsible for the overall property in order to assist the leasing staff in achieving the overall occupancy goals and assisting in resident retention by providing a quality living experience for the residents.
Essential Functions This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
- Consistently maintains a clean and attractive environment around the leasing office, clubhouse, pool, laundry rooms, mailrooms, and all common areas.
- Pick up trash on the property and in common areas, which includes but is not limited to, driveways, parking lots, curbs, trash receptacles areas, exterior hallways, breezeways, laundry rooms, mailrooms, and any other public areas.
- Ensure compactor/dumpster areas, trash receptacles are emptied and clean.
- Use power blower and pressure washer to clean breezeways, steps, sidewalk, pool area, and any other common areas.
- Walk the property several times a day and picks up new debris, including pet waste. Ensure pet stations are stocked and emptied at all times.
- Prepare the model and tour route on a daily basis to ensure quality presentation of the unit, property, and surrounding areas.
- Maintain the property’s flowerbeds, plants, and grass area, including pool cleaning or routine pool maintenance (including pool furniture), and snow removal.
- Maintain clean doors and light fixtures throughout property, as directed.
- Participate in monitoring and replacement of common area lighting weekly. Reporting any concerns to Maintenance and / or Community Manager.
- Report to Maintenance and / or Community Manager any inoperable vehicles on property.
- Communicate with Maintenance and / or Community Manager regarding the status of work and any potential issues, reporting anything that may be a potential liability.
- Participate in safety meetings and perform all work duties in a safe and efficient manner, in accordance with company safety policies.
- Present a professional, efficient attitude in remedying and resident complaint to ensure resident satisfaction while working within company guidelines.
Supervisory Responsibilities
Other Responsibilities
- Assist in trashing out vacant apartments and light cleaning prior to move in.
- Comply with SolCal Management’s key control policy by ensuring all keys must be secured and no keys can be taken home with authorization from SoCal Management.
- Perform some common area painting.
- Perform basic maintenance work orders when needed.
- Ensure adequate inventory of cleaning supplies and equipment, notifying supervisor when supplies are needed.
- Assists office staff, as needed, with posting notices on resident doors.
- Available for afterhours emergency calls and/or on call scheduled work rotations. Respond promptly to emergency calls. Communicates with management when a decision is needed for resolution.
- Comply with SoCal Management career apparel requirements.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities
- Ability to interact effectively with management, co-workers, visitors, and residents.
- Superior customer service skills.
- Strong attention to detail, organizational, time-management, and problem-solving skills.
- Ability to work independently.
- Ability to read/ speak/ write English language proficiently.
- Intermediate computer knowledge.
- Knowledge of and ability to use grounds tools and equipment.
- Ability to work a flexible work schedule to include weekends, evenings, and holidays.
Minimum Qualifications Required
- High school diploma required.
- Light maintenance skills preferred.
- Must know how to use common cleaning supplies and equipment.
Certifications
- Must have a valid California driver’s license with clean driving record.
Computer Skills Preferred knowledge of computer systems and applications. Demonstrate proficiency in the use of the Internet and Internet searches. Requires knowledge of Microsoft Outlook. Requires intermediate typing skills. Ability to use desk computers, smartphones, telephone voicemail, fax, and copy/scanning machine.
Physical Requirements While performing the duties of this job, the employee is regularly required to talk and hear. Will be required to use hands, fingers, feel, and reach with hands to perform job tasks. This position is very active and requires standing or walking for long periods of time (up to 8 hours). In addition, the position requires bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 60 pounds with assistance. Ability to lift below waist up to 59 pounds and above waist 36 pounds. Ability to push and pullup to 120 pounds of force. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work schedules may vary based on demands.
- Working conditions are normal for a fast-paced real estate management division.
- Mid to high level of stress during peak performance.
- Ability to use general maintenance tools, supplies and equipment such as, but not limited to hand tools, hammers, drills, saws, pressure washer, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, sanders, and safety equipment.
- Handcarts are used to transport supplies.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essentials functions of the job.
Working Conditions Building maintenance environment, indoor/outdoor, consisting of exposure to moving mechanical parts and seasonal temperature changes ranging from freezing to extreme heat. May be exposed to high places, toxic or caustic chemicals, and risk of electrical shock. While performing the duties of this job, the employee is frequently exposed to fumes, airborne particles, dust, and other possible irritants. The noise level in the work environment and job sites can be loud. Moving mechanical parts and vibration