Archived listing. The details below describe a past opening.
It's your career... give it wings!
Ascent Aviation Services is one of the largest aviation maintenance, repair, overhaul, storage, and reclamation operations in the world. Our strength comes from our talented and professional employees who excel through teamwork and enthusiasm. Ascent Aviation Services continues to grow and is continually looking for motivated and career-minded aviation professionals who will support our vision and goals.
Level up your career as a FBO Lead, where you will lead Fixed Base Operations (FBO) activities to ensure safe, efficient, and exceptional service for customers, flight crews, and aircraft operations. In this role, you’ll provide hands-on leadership, operational coordination, and administrative oversight to support daily FBO operations, including customer service, aircraft support, ramp activities, and facility readiness. You’ll partner closely with Operations, Planning, and Project Management teams to ensure seamless execution of flight operations while driving safety, service excellence, operational efficiency, and continuous improvement.
In this role, you will embody Ascent’s core values of Respect, Safety, Quality, and Results, contributing directly to the company’s mission of becoming the most trusted aerospace solutions provider in North America.
DUTIES/RESPONSIBILITIES:
- Lead FBO personnel and direct all Fixed Base Operations activities, including customer service, line services, ramp operations, and facility readiness.
- Coordinate daily FBO operations to ensure efficient aircraft arrivals, departures, fueling support, and customer accommodations.
- Partner with Operations to prioritize aircraft service requests and ensure operational requirements are met safely and efficiently.
- Monitor work in progress and completed services to ensure quality, safety, and compliance with company standards.
- Perform administrative functions including approving time, attendance, and leave requests.
- Evaluate employee performance and provide coaching, feedback, and development support.
- Maintain operational records, customer service documentation, and departmental reports.
- Coordinate scheduling and staffing to support daily operations and customer demand.
- Ensure required supplies, materials, and equipment are available to support uninterrupted FBO operations.
- Oversee the cleanliness, appearance, and operational readiness of FBO facilities, ramp areas, and customer service areas.
- Coordinate aircraft parking, ramp movements, and ground handling activities in accordance with safety procedures.
- Ensure all aircraft support equipment and operational areas are properly maintained, organized, and compliant with company standards.
- Conduct employee orientation and on-the-job training, ensuring all required training is properly documented.
- Enforce company policies, safety regulations, PPE requirements, and operational procedures.
- Coordinate workforce activities to maximize manpower utilization and resolve operational challenges.
- Maintain effective communication within the department while promoting teamwork, professionalism, and exceptional customer service.
YOU WILL GET MORE THAN JUST COMPENSATION:
- Medical/Dental/Vision Insurance
- 401k with Company Match
- PTO - Eligible for 3 Weeks in your First Year, in Addition to 7 Paid Company Holidays
- Company-Provided Short-Term Disability, Long-Term Disability, and Life Insurance
- Development and Career Growth Opportunities
REQUIRED SKILLS/ABILITIES:
- Strong organizational and planning skills with the ability to meet deadlines.
- Excellent customer service, communication, and interpersonal skills.
- Ability to read, write, and understand English and follow verbal and written instructions.
- Ability to prioritize multiple tasks in a fast-paced operational environment.
- Ability to safely operate company vehicles and applicable ground support equipment as required for FBO operations.
- Ability to work independently with minimal supervision.
- Proficiency with Microsoft Office applications, including Excel, Word, and email systems.
EDUCATION AND EXPERIENCE:
- High School diploma or equivalent required.
- Five or more years of experience in Fixed Base Operations (FBO), aviation operations, airport services, or a related aviation leadership role required.
- Previous supervisory or management experience preferred.
- Current valid Arizona driver's license with a clean driving record for the past three years required.
PHYSICAL REQUIREMENTS:
- Ability to sit, stand, and walk for extended periods of time.
- Frequent bending, stooping, lifting, and carrying up to 35 pounds.
- Occasional pushing or pulling up to 50 pounds unassisted.
- Occasional climbing, kneeling, squatting, crouching, balancing, and reaching above shoulder level.
- Requires repetitive foot movement, hand-eye coordination, and manual dexterity.
- Requires corrected vision and hearing to normal range.
EQUIPMENT OPERATED:
- Telephone, personal computer, multiple printers, and copy machine
- Company vehicles, aircraft towing and ground handling equipment, fueling equipment (as authorized), and other FBO operational equipment.
- May be required to operate additional office equipment not explicitly listed in this description as needed to perform job duties effectively.
WORKING CONDITIONS:
- Work in aircraft maintenance hangars, on airport ramps, flight lines, and within FBO facilities.
- Exposure to varying weather conditions, aircraft noise, and active aircraft movement.
OTHER DUTIES:
- May be required to work at both Marana, AZ and Tucson, AZ locations as business needs dictate.
- Additional duties may be assigned at the discretion of department management.
SMS REQUIREMENTS:
- Employees are responsible for performing their duties in accordance with company policies and government regulations. These rules are written in the interest of preserving the lives and the resources entrusted to each employee, and when the rules are violated, the risk of a mishap is usually increased.
- Employees shall participate in safety education programs and train to recognize hazards on the job and how to report them promptly. As a condition of employment, each member of Ascent Aviation agrees to report errors, incidents, and accidents honestly.
- An employee who observes an unsafe action or condition should bring it to the attention of supervisors and managers. Certain conditions may allow the employee to easily correct or condition a situation.
Ascent Aviation Services is dedicated to fostering an inclusive work environment. We provide equal employment opportunities and are committed to making reasonable accommodation for qualified individuals with disabilities to enable them to perform the essential functions of their job.
If you require any accommodation during the application or interview process, please let us know. EEO/AA/F/M/VET/DIS