Ascend is searching for an experienced Project Manager to join our PMO Team remotely to focus on UKG Pro and WFM Enterprise Launch projects. Successful candidates will possess hands-on experience of UKG Pro implementations and configuration consulting experience. As a Project Manager, you will be team leader assigned to guiding one, or more, clients, of varying size and complexity, through the launch of UKG Pro and WFM.
Essential Functions & Responsibilities
- Lead the planning, execution, and delivery of Enterprise - Premiere Customers implementing UKG Pro Full Suite, including WFM
- Develop, update, and maintain detailed project plans, timelines, and budgets in collaboration with stakeholders.
- Manage and provide direction to a team of functional consultants (Pro and/or WFM) with oversight of the Technical Consultant, ensuring effective coordination of integrations and system configurations.
- Conduct regular status calls and governance meetings with customers and internal teams, driving alignment and accountability on deliverables.
- Track project progress, update plans with changes, and communicate impacts on timelines, scope, and budgets.
- Hold customers and internal team members accountable for meeting deadlines, providing required data, and completing assigned tasks.
- Prepare and distribute weekly project status reports, highlighting accomplishments, open items, risks, and next steps.
- Facilitate resolution of key project risks and issues, escalating and presenting resolution options when needed.
- Ensure project sign-offs, deliverables, and artifacts are completed and stored appropriately.
- Set clear expectations with customers regarding roles, responsibilities, and ownership throughout the project lifecycle.
- Ensure all deliverables meet quality standards and customer requirements.
- Share best practices and processes with customers to prepare them for effective post-implementation ownership.
- Drive continuous improvement in project methodology, tools, and templates within the PMO.
- Deliver projects to successful completion while achieving industry-leading ratings on Raven Intel.
- Consistently model professionalism and a customer-first orientation in all interactions.
- Perform other duties as assigned.
Requirements
Required Experience
- Minimum 5 years of UKG project management experience, 3 years with UKG Pro and WFM.
- Minimum 3 years experience in Enterprise level project deployments (multi-work stream).
- UKG Pro and WFM Full-Suite implementation experience highly preferred.
- Ability to manage multiple projects simultaneously.
- Proficient with project management tools (Smart Sheets preferred).
- Excellent communication and stakeholder management skills.
- Comfortable presenting to large and diverse audiences, including C Level executives.
Preferred Experience
- Assisted with change management and user acceptance testing
- Worked closely with team members communicating and understanding the goals required to complete the required tasks on time and budget
- Maintained the internal project management system up to date with all-time worked, task status, and related documentation
Desired Strengths/Characteristics
- High-level of emotional intelligence and resiliency
- Self-motivated and action oriented
- Flexible, dependable, and capable of operating at a high rate of delivery with minimal direction
- Able to negotiate conflicts into win-win situations with strong oral and written communication skills
- Effective listening skills
- Strong analytic and troubleshooting abilities
- Comfortable speaking with any client of varying organizational levels
- Ability to manage multiple projects of varying complexity concurrently
- Strong time management skills with ability to excel in remote environment
- Demonstrate a high degree of patience in working with others and ability to make decisions in high stress/high risk situations
Work and Travel Requirements
- Able to work remotely from a home office
- Legal residence and ability to work in the United States OR legal residence and ability to work in Canada
- Ability and willingness to travel approximately 25% of the time