Job Summary: Arrowhead Lexus looking for a Service Advisor to join our team! The right candidate will have automotive service advisor experience. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.
Compensation: $80,000 - $120,000 (base, commission, and bonuses)
Hours: full time 7am - 6pm Monday - Friday and every other Saturday 8am-3pm
Benefits:
- Medical and Dental Insurance
- 401k + Match
- Career Growth Opportunities
- Employee Discount
Responsibilities:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
Qualifications:
- High school diploma or equivalent
- Valid AZ driver’s license & good driving record
- Accredited training in service advisor skills, customer satisfaction, and quality control preferred
- Automotive service advisor experience
- Ability to relate with our established customer base
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers and knowledge of dealership software
About Us: The Berge Automotive Group is a well-respected, family-owned auto dealership group in the metro Phoenix , East valley and surrounding markets. We have been selling and servicing vehicles for over five decades! We recognize that our team members are our greatest resource. The efforts of talented and skilled people have made and continue to make our success possible! Creating clients for life is the hallmark of our business mission.
We require a valid AZ driver's license, good driving and the ability to pass a pre-employment background check and drug screen (not including THC).
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.