Summary:
As a Teller Supervisor, you play a vital role in our Customer’s experience by providing the highest level of Customer Service while efficiently and accurately matching services to new and existing customers and identifying financial needs. A successful Teller Supervisor will have a friendly personality, and be able to direct and coordinate the teller operational functions of the branch. Must enjoy working as a team and will be able to take the initiative and go the “extra mile” when responding to Customer’s and Teller’s needs.
Essential Duties and Responsibilities:
• Review, examine, and evaluate teller work for accuracy and completeness and lead in resolving cash balancing discrepancies.
• Plan, direct, or coordinate the activities of tellers, including providing feedback and guidance regarding laws, policies and procedures both internally and externally.
• Oversee the flow of cash for the branch and the vault teller and ATM responsibilities. Approve and review large items.
• Ensure that security testing is completed.
• Ensure that weekly teller work schedules are valid and completed.
• Develop and train new and existing staff members in an effort to ensure the long-term success of others and the Bank. Recruit staff as required.
• Approve the daily branch NSF’s, process proof clearing and collection items.
• Network within communities to find and attract new business.
• Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy.
• Contribute to meeting both department and branch profitability annual goals.
• Perform Teller duties, as required.
Qualifications:
• Outgoing personality and excellent Customer service skills
• Demonstrate ability to generate referrals
• Demonstrated Leadership skills
• Effective written and verbal communication skills as well as superior interpersonal skills to support customer complaint resolution, coordinate numerous assignments at once, showing strong time management skills
• Must be very flexible and willing to work irregular schedule, as needed
• Maintain high level of discretion and confidentiality
• Complies with all regulatory requirements
• 1 year Teller experience required
Physical Requirements:
• Long periods of standing or sitting, typing and repetitive motion
• Ability to lift and carry 50 lbs such as cash drawers and coin bags/boxes
