SUMMARY:
The Armstrong Company is seeking a Senior Operations Assistant to support the coordination and execution of moving and relocation services at our Dallas agency. This role provides administrative and logistical support to the operations team, helping ensure crews, equipment, schedules, and documentation are organized for each move.
The ideal candidate is detail-oriented, responsive, and comfortable managing competing priorities in a fast-paced environment.
KEY RESPONSIBILITIES:
- Assist with scheduling and coordinating moving crews, vehicles, equipment, and other resources.
- Prepare and maintain work orders, schedules, move documentation, and operational records.
- Communicate job details, schedule changes, and service requirements to crews and other stakeholders.
- Coordinate with customer service and other internal teams to support a smooth customer experience.
- Track job status and help resolve scheduling conflicts, resource shortages, and other operational issues.
- Review paperwork for completeness and accuracy and follow up on missing information.
- Assist with timekeeping, job-cost documentation, and other administrative processes as needed.
- Maintain accurate data in company systems and prepare operational reports.
- Support compliance with company policies and applicable safety and transportation requirements.
- Help identify process improvements and provide guidance to other administrative team members.
- Perform other duties as assigned.
QUALIFICATIONS:
- Experience in operations coordination, scheduling, dispatch, or administrative support.
- Experience in moving, relocation, transportation, logistics, or a related industry is preferred.
- Strong organizational skills and attention to detail.
- Ability to prioritize multiple tasks and respond effectively to changing schedules.
- Clear written and verbal communication skills.
- Proficiency with Microsoft Office or similar productivity software and the ability to learn company systems.
- Ability to handle sensitive information professionally and maintain accurate records.
- A collaborative, customer-service-oriented approach to problem-solving.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- This position requires the ability to occasionally lift office products and supplies, up to 50 pounds.
- Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.