Job Title: Program Director Department: Elizabeth L. Sturz Outpatient Services (ELS) Reports To: Vice President for Outpatient Services Location: Bronx, NY
Job Summary:
The role of Program Director (PD) is performed on a full-time basis and is designed to provide clinical and operational leadership, direction, and coordination in the provision of clinical care and treatment services. The PD acts as the leadership voice for the program and as liaison between the staff and the Vice President for Outpatient Services. The PD assumes responsibility for all applicable Federal, State, and City regulations for the program. The PD manages all aspects of the program, including the implementation of policies and procedures in accordance with OASAS regulatory standards. The PD must demonstrate strong leadership skills in enforcing the rules and regulations that govern the program.
Primary Duties & Responsibilities include, but are not limited to:
- Oversee day-to-day clinic operations in accordance with OASAS Part 800, 814, & 822 regulations.
- Ensure all program staff performs their duties in accordance with the Argus Community Inc. Policies and Procedures manual, as well as the Outpatient Center operating manual.
- Model and coach staff in recovery-oriented, trauma-informed, and culturally competent care in accordance with OASAS regulations.
- Schedule, provide, and document direct individual & group clinical supervision to clinic staff.
- Ensure provision of evidence-based practices in individual and group therapies.
- Provide relevant trainings to staff (e.g., integrated treatment, motivational interviewing, collaborative documentation, etc.) and ensure compliance with Argus’ mandatory training requirements.
- Oversee program billing, ensuring that billing is complete and accurate.
- Generate weekly productivity reports for review with the VP of OP Svcs and develop and implement productivity improvement plans.
- Ensure that clinical, medical and support staff are trained in HIPAA-compliant telemedicine practices.
- Monitor data to address quality measures, trends or potential improvement opportunities including provider issues, care gaps and patient needs.
- Ensure that patients receive appropriate treatment services as well as ancillary services, including, but not limited to, medical, mental health, housing, domestic violence, legal, gambling, tobacco cessation, employment and educational/vocational services.
- Audit the accurate and timely submission or review of participant records for compliance with OASAS regulations including, intake, screening and evaluation, treatment planning, progress notes, medical and legal documentation, pending admissions and discharges, referrals, utilization reviews, and coordination of care.
- Ensure program staff coordinate exchange of information between behavioral and medical health providers to develop comprehensive care plans.
- Utilize quality improvement tracking tools, initiate QI initiatives, and run PDSAs to ensure program goals and deliverables are met.
- Oversee Case Conferencing for complex cases.
- Facilitate MOUs, Linkages, and BAAs with other service providers.
- Conduct and oversee Interdisciplinary Team meetings and Case Conferences.
- Participate in quarterly Quality Improvement committee meetings.
- Participate in management team meetings as scheduled, focusing on concerns related to program activity, service delivery, census management, and client and/or staff issues.
- Collaborate with the Medical Director and Medical Consultants.
- Monitor & track admission/discharge trends; implement appropriate performance improvements when applicable.
- Maintain documentation of all program staff supervision for monthly review by the VP for OP Svcs.
- Submit timely performance appraisals and evaluations for direct reports.
- Remain current on all state and local regulations/policies governing clinic operations.
- Oversee required reporting, including to OASAS, grant managers, Argus Executive Management, STARS, legal referents, and others.
- Participate in external meetings, coalitions and trainings as needed.
- Perform other duties as assigned by the VP for OP Services and/or Executive Staff.
Qualifications/Criteria/Education:
- LCSW/LMSW/LMHC, required
- CASAC Master or Advanced Counselor, preferred
- A minimum of 5 years leadership/management experience
- Adept working in an electronic medical record (EMR)
- Completion of the 30-hour Clinical Supervision Foundations training w/ supervisory experience
- Strong teaching/training background
- Strong leadership and organizational skills
- Understanding of insurance coverage and billing practices for OP services
- Effective communication and collaboration abilities
- Compassion and dedication to supporting individuals on their recovery journey