Summary: Employees in this position coordinate transportation services to person in Arenac County. Efficiency/Accountability: - Practices effective self-time management and work ethics. - Follows through on commitments. - Maintains and submits all required documentation. - Reports directly to Operations Manager for daily duties. - Strives to meet requested public's request for services. - Directly supervised by the Operations Manager. - Dispatch does not supervise other employees. Customer Service: - Presents self and organization in a positive, professional manner at all times. - Is at all times courteous to the public, colleagues, and deals with customer complaint in a consistent, timely and professional manner. - Completes Incident Report for all complaints regarding the transit drivers' actions, driving performance, and/or behaviors to be investigated by Operations Manager / Director. Specific Job Duties: - Greet public entering building, instruct current Covid screening, assist as needed.. - Answers telephones for the entire building, directs calls appropriately, and takes messages as needed. - Provides information to the public in a courteous manner. - Schedules rides according to clients' request providing ample travel time, within road conditions, to accommodate. - Remain positive, courteous, and respectful while determining the specific services needed. - Accurately calculates fare fees for both passenger and driver. - Immediately communicates changes and cancellations to driver via radio for day of service.. - Operates communication devices (radio) in a professional manner in accordance with rules and regulations. Address only- no names. - Facilitates calls to customers when requested by drivers to communicate a delay or confirm ride. - May assign vehicles to drivers as needed for rotation. - Disinfecting/cleaning tasks to reduce health risks. - Performs other tasks as assigned by Operations Manager/Director.