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Added 1 day ago
AI
AVP, Construction
Arch Insurance Group Inc.
United States
- $150,000 to $190,000 USD / year
Added 1 day ago
AI
Underwriter, Finance & Insurance
Arch Insurance Group Inc.
Kansas City, MO · Home Base, IA · Home Base, MD · Home Base, OH · Chicago, IL · Hunt Valley, MD
- $75,000 to $83,000 USD / year
Added 2 days ago
AI
AVP, Construction
Arch Insurance Group Inc.
St. Paul, MN · Home Base, MI · Home Base, WI · Home Base, KS · Home Base, IN · Home Base, IL · Home Base, IA · Home Base, NE · Home Base, MO · Home Base, MN
- $133,000 to $207,000 USD / year
Added 8 days ago
AI
Premium Audit Intern
Arch Insurance Group Inc.
St. Paul, MN
- $24 USD / hour
Added 8 days ago
AI
Senior Claims Examiner, General Liability
Arch Insurance Group Inc.
Morristown, NJ · NY · O'Fallon, MO · Chicago, IL · Alpharetta, GA · Garden City, NY
- $111,100 to $172,500 USD / year
Added 8 days ago
AI
Professional Liability Underwriting Intern
Arch Insurance Group Inc.
Chicago, IL
- $24 USD / hour
Added 9 days ago
AI
Client Services Advisor
Arch Insurance Group Inc.
Hunt Valley, MD · Home Base, PA · Home Base, GA · Home Base, FL · Home Base, NY
- $48,000 to $68,931 USD / year
Added 10 days ago
AI
Claims Examiner - Auto PD
Arch Insurance Group Inc.
O'Fallon, MO · Morristown, NJ · Jersey City, NJ · Alpharetta, GA
- $79,900 to $124,085 USD / year
Added 11 days ago
AI
Account Services Director
Arch Insurance Group Inc.
Remote, United States
- $61,900 to $96,165 USD / year
Added 11 days ago
AI
Director, Actuary
Arch Insurance Group Inc.
NY · Jersey City, NJ · St. Paul, MN · Chicago, IL · Hartford, CT
- $130,000 to $180,000 USD / year
Added 14 days ago
AI
E&S Casualty Underwriting Intern
Arch Insurance Group Inc.
United States
- $24 USD / hour
Added 14 days ago
AI
Entertainment Underwriting Intern
Arch Insurance Group Inc.
NY
- $26 USD / hour
Added 15 days ago
AI
Senior Underwriter, Entertainment
Arch Insurance Group Inc.
NY · Home Base, CA · Home Base, NY
- $79,900 to $124,085 USD / year
Added 15 days ago
AI
Underwriting Service Specialist
Arch Insurance Group Inc.
Remote, United States
- $55,300 to $82,700 USD / year
Added 16 days ago
AI
Assistant Vice President, Construction
Arch Insurance Group Inc.
NY
- $133,300 to $206,958 USD / year
Added 16 days ago
AI
Underwriting Manager
Arch Insurance Group Inc.
United States
- $111,100 to $172,465 USD / year
Added 17 days ago
AI
Claims Examiner, General Liability
Arch Insurance Group Inc.
NY
- $79,900 to $124,000 USD / year
Added 19 days ago
AI
AVP, Data Governance - Hybrid (Jersey City)
Arch Insurance Group Inc.
United States
- $144,100 to $194,516 USD / year
Added 19 days ago
AI
VP, Business Unit Counsel - Travel/A&H
Arch Insurance Group Inc.
Jersey City, NJ · NY · Hartford, CT
- $200,000 to $270,000 USD / year
Added 19 days ago
AI
Assistant Vice President, National Accounts Casualty
Arch Insurance Group Inc.
NY
- $123,600 to $191,900 USD / year
Added 19 days ago
Senior Underwriter, Middle Market Solutions
Arch Insurance Group Inc.
Dallas, TX · San Francisco, CA · Chicago, IL · NY
Added 19 days ago
AI
Sr. Complex Claims Specialist
Arch Insurance Group Inc.
Chicago, IL · Garden City, NY · Philadelphia, PA · NY
- $145,000 to $175,000 USD / year
Added 19 days ago
Underwriting Specialist, Middle Market Excess
Arch Insurance Group Inc.
United States
Added 19 days ago
Underwriting Specialist, Middle Market Excess
Arch Insurance Group Inc.
Home Base, TX
Added 19 days ago
A&H Regional Business Development Manager
Arch Insurance Group Inc.
Home Base, PA · Home Base, NJ · Home Base, MD · Home Base, NY · Hartford, CT

Arch Insurance Group Inc.

Client Services Advisor

Hunt Valley, MD, United States
Home Base, PA, United States
Home Base, GA, United States
Home Base, FL, United States
Home Base, NY, United States

$48,000 to $68,931 USD / year

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Job details

Pay: $48,000 to $68,931 USD / year
Posting language: English
Posted: Oct 21, 2026

Original job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Position Summary:

Arch is seeking a customer-focused Customer Service Associate to support our Travel, Accident & Health business during our day shift. In this role, you will serve as a primary point of contact for customers, handling inbound calls, emails, and online chat inquiries while delivering exceptional service and support. This will be a day shift position (8:30AM - 5PM EST).

Responsibilities and Accountabilities:

Answer client service and claims calls for travel, accident and health plans
Respond to general email inquiries and online chat conversations
Resolve complex call inquiries through appropriate resources
Determine appropriate product for customers, convert inquiries into insurance sales and enter them into policy administration system
Provide claim status updates to claimants
Provide troubleshooting for customer-facing technology
Additional projects and tasks as needed

Required Skills and Abilities:

Excellent written and oral communication skills
High energy level and strong interpersonal skills
Objective, ability to problem-solve and multi-task
Must be a self-starter, demonstrate flexibility and adaptability
Knowledge of Microsoft Outlook, Word and Excel

Education & Experience

Bachelor’s or Associate’s degree preferred
Three years of customer service experience, preferably in the travel, accident and health or medical insurance fields
Life/Health and/or Property/Casualty insurance license or equivalent preferred

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$48,000 - $68,931/year

Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14400 Arch Insurance Group Inc.

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More about this job

Skills

Collaboration
Customer service
Sales
Troubleshooting
Communication skills
Interpersonal skills
Adaptability
Microsoft Outlook
Microsoft Word
Microsoft Excel

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