JOB DESCRIPTION: SALES ADMINISTRATIVE AND ESTIMATING MANAGER
Location: Dallas, TX Reports To: Sales Manager Position Type: Full-Time, Salary Salary: $144,700 About the Company Are you ready to embark on an exciting journey where creativity meets craftsmanship? At Arcadia Products, LLC, we're not just a company; we're innovators in the world of specialty manufacturing and design. Known for our exceptional precision and quality, we take pride in creating customized solutions that exceed expectations across various industries. From our state-of-the-art architectural elements that enhance commercial spaces to our advanced engineering solutions that drive efficiency, we're at the forefront of transforming visions into reality. Our team has brought to life stunning installations in high-profile projects, from modern office buildings to innovative retail spaces that captivate and inspire. Our diverse group of talented professionals is passionate about pushing boundaries and delivering exceptional results. Whether you're a skilled craftsman, a creative designer, or a project manager, you'll find exciting challenges that will allow you to grow and make a real impact. If you're eager to be part of a dynamic team that values creativity, quality, and innovation, Arcadia Products, LLC is the perfect place for you. Join us in shaping the future of design and manufacturing - your next great adventure awaits! About This Role The Sales Administrative and Estimating Manager is responsible for overseeing the Account Management, Inside Sales, and Estimating teams, ensuring exceptional customer service, accurate order processing, efficient estimating operations, and strong coordination between sales and internal departments. This role supports business development, customer relationships, and revenue growth while maintaining knowledge of Arcadia, Inc., Wilson, and Arcadia Custom product offerings.
- Team & Customer Management: Lead and support account management and inside estimating staff, oversee customer and architectural inquiries, and ensure exceptional service related to product selection, pricing, lead times, and order status.
- Estimating & Sales Support: Oversee quotation preparation and follow-up through V6 and/or D365, manage estimating capacity and workloads, provide hardware and product support, and assist the outside sales team with customer opportunities.
- Order Management: Review customer purchase orders for accuracy, oversee order entry and processing through shipment, monitor order progress, and resolve discrepancies, backorders, returns, and customer concerns.
- Operations Coordination: Collaborate with Engineering, Procurement, Production, and Scheduling to coordinate material availability, inventory requirements, production timelines, critical orders, and intercompany transfers.
- Financial & Administrative Support: Assist with customer credit requests, support Accounts Receivable collections, monitor open orders and shipped-not-invoiced transactions in D365, and maintain accurate sales, backlog, and customer activity reports.
- Business Development: Participate in customer and architectural visits, develop relationships with customers and industry professionals, identify account growth opportunities, and support sales meetings and product training.
- Industry Knowledge: Develop and maintain a strong understanding of Arcadia, Inc., Wilson, and Arcadia Custom product lines, technical specifications, manufacturing processes, and competitive positioning.
- Performance & Accountability: Monitor customer satisfaction, quotation turnaround times, order accuracy, team performance, issue resolution, and revenue growth.
- Communication & Leadership: Foster strong cross-functional collaboration among account management, outside sales, engineering, procurement, production, and other internal departments.
Qualifications & Skills
- Strong leadership, organizational, and communication skills.
- Experience managing customer service, inside sales, account management, or estimating teams preferred.
- Strong customer service and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office applications.
- ERP experience preferred, particularly V6 and/or Microsoft Dynamics 365 (D365).
- Ability to learn technical products, specifications, and manufacturing processes.
- Resourceful, proactive, and detail-oriented.
Work Authorization Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Equal Opportunity Statement Arcadia Products, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
JOB DESCRIPTION
ACKNOWLEDGEMENT FOR:
----------- Sales Administrative and Estimating Manager ----------- This job description is intended to provide a general overview of the requirements of the position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The role may require the performance of other essential and non-essential functions not specifically listed. Management reserves the right, at its sole discretion, to modify, change, or otherwise revise this job description at any time, with or without notice. Nothing in this job description is intended to create a contract of employment of any kind. Employment with Arcadia Products, LLC is strictly on an at-will basis.