Arbor Property Management, Inc.
Job Description
Department: Maintenance
Reports To: Property Manager
Employment Status: Full-Time
Location: Austin, Texas
Position Summary
The Lead Maintenance is responsible for leading the maintenance operation of the community by protecting Arbor Property Management's physical assets, delivering an exceptional resident experience, and maintaining a safe, attractive, and market-ready property. This position serves as the maintenance leader at the community and is accountable for planning daily maintenance activities, establishing work priorities, coaching maintenance personnel, coordinating vendors, supporting the Property Manager, and ensuring all maintenance operations are completed safely, efficiently, and in accordance with Arbor standards.
Essential Duties & Responsibilities
Leadership & Team Development
- Lead the daily maintenance operation and establish work priorities based on resident needs, property conditions, and business objectives.
- Coach, train, mentor, and develop maintenance team members while setting expectations for professionalism, quality, safety, and customer service.
- Monitor completed work for quality and provide constructive feedback.
- Partner with the Property Manager on staffing, scheduling, workload distribution, and continuous improvement initiatives.
Resident Service & Maintenance Operations
- Ensure service requests are prioritized, completed accurately, and documented in accordance with company standards.
- Perform and oversee HVAC, plumbing, electrical, appliance, carpentry, drywall, painting, and general maintenance repairs.
- Communicate professionally with residents, provide status updates, and seek long-term solutions to recurring maintenance concerns.
- Use personal transportation when business needs require travel or parts pickup.
Property Asset Management
- Conduct routine inspections to identify maintenance needs before they become costly repairs.
- Maintain curb appeal, common areas, amenities, and building systems to Arbor quality standards.
- Recommend repair versus replacement decisions and capital improvement opportunities.
Apartment Turnovers & Preventive Maintenance
- Oversee apartment turns to ensure homes are move-in ready and completed on schedule.
- Develop and execute preventive maintenance programs to extend equipment life and reduce emergency repairs.
Vendor & Inventory Management
- Coordinate and oversee contractors to ensure work is completed safely, on time, and to Arbor standards.
- Manage maintenance inventory, monitor usage, control costs, and recommend purchases that support efficient operations.
Safety, Compliance & Team Support
- Maintain compliance with OSHA, EPA, Fair Housing, and company policies.
- Promote safe work practices, proper PPE usage, and immediate correction of unsafe conditions.
- Prepare for inspections and maintain required maintenance documentation.
On-Call Responsibilities
Participate in the rotating on-call schedule for after-hours emergencies. Respond within established response times, document emergency service calls, communicate significant issues to management, support sister-property rotations when assigned, and lead emergency preparedness efforts during severe weather events.
Performance Expectations & Success Factors
Leadership
Builds a culture of accountability, teamwork, and continuous improvement.
Resident Experience
Provides timely, courteous, and solution-oriented service that supports resident satisfaction and retention.
Asset Protection
Protects the physical asset through proactive inspections, preventive maintenance, and sound repair decisions.
Communication
Maintains clear, professional communication with residents, vendors, coworkers, and management.
Productivity
Effectively prioritizes work while meeting company standards and deadlines.
Quality of Work
Delivers accurate, high-quality repairs that consistently meet Arbor standards.
Qualifications
Qualifications
Education
- High school diploma or GED required.
Experience
- Minimum three years of multifamily maintenance experience.
- Previous leadership or supervisory experience preferred.
Licenses & Certifications
- EPA Type II Certification required.
- CPO Certification preferred or ability to obtain.
- Valid driver's license with acceptable driving record and insurance.
Knowledge, Skills & Abilities
- Strong technical knowledge of HVAC, plumbing, electrical, carpentry, appliances, drywall, and painting.
- Hands-on experience troubleshooting and servicing AquaTherm systems and gas-fired furnaces.
- Experience performing complete HVAC system replacements and familiarity with upgrading older rooftop R-22 systems to R-32 equipment, including assessing space for larger evaporator coils and replacement air handlers.
- Experience troubleshooting aluminum wiring and servicing gate systems preferred.
- Strong leadership, communication, organization, customer service, and problem-solving skills.
- Basic computer proficiency, including Outlook and property management software.
Tools Required
Employees are required to provide and maintain their own professional maintenance hand tools, including HVAC gauges, as a condition of employment. Arbor Property Management maintains a separate Required Maintenance Tools List.
Physical Requirements & Work Environment
- Frequently stand, walk, bend, climb, crawl, kneel, and lift up to 100 pounds.
- Work indoors and outdoors in varying weather conditions.
- Safely operate tools, ladders, equipment, and machinery while using required PPE.
Arbor Core Expectations
- Conduct yourself with honesty, integrity, and professionalism.
- Deliver exceptional service to residents, clients, vendors, and coworkers.
- Take ownership of responsibilities and be accountable for results.
- Maintain confidentiality of company, resident, and employee information.
- Comply with company policies, Fair Housing requirements, and all applicable laws.
- Support company initiatives and continuous improvement.
Benefits
Eligible full-time employees receive medical insurance, paid vacation, paid sick leave, paid holidays, employee apartment discounts (where applicable), and professional development opportunities in accordance with company policy.
Employment Requirements
Employment is contingent upon successful completion of a criminal background check, drug screening, and all other applicable pre-employment requirements.
Disclaimer
This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of duties or responsibilities. Arbor Property Management reserves the right to modify this job description at any time to meet business needs. Arbor Property Management is an Equal Opportunity Employer.