Great new Career Opportunity in Long-Term Care Pharmacy!
Now Hiring – Field Service Technician – (Remote/Field work)
Travel Locations: MA Surrounding Areas
Hours: 6:00pm - 6:00am (Monday - Friday) weekends including standby pay/mileage
As the Field Service Technician, you will provide field service support and maintenance, achieving a high level of customer satisfaction including building customer relations and conducting installations and system maintenance of sites, both individually and as a team. Under minimal supervision, we will ask you to show initiative in a team environment to successfully perform the following duties:
Essential Duties and Responsibilities
- Complete advanced troubleshooting in escalated situations
- Accurately diagnose, repair, and maintain Advanced Pharmacy products and accessories
- Perform scheduled and unscheduled preventive maintenance on Passport and associated equipment
- Provide back-up support for all region personnel for time-off and vacations
- Work closely with engineering and assembly for the betterment of the product line
- Perform installation at customer sites as well as conduct pre-installation surveys
- Support installations in their region as well as other regions
- Work with engineering, and management to resolve escalated problems
- Develop expertise related to the configuration and operation of the Passport System
- Effectively schedule calls to manage Advanced Pharmacy requirements across assigned regions
- Educate the customers on basic operation of their machine
- Resolve customer issues and provide appropriate communications with the customer, team, and manager. Must demonstrate problem ownership and high sense of urgency to deliver full customer satisfaction
- Ensure that all field service personnel comply with all company policies, practices and procedures
- Participate in proactive team efforts to achieve departmental and company goals
- Perform technical and maintenance support for the pharmacy
- Support the deliver and replenishment of the pharmacy related consumables as directed by management. This includes but not limited to loading the machine with medications and supplies
- Ensure that third party organizations involved in the servicing or loading of the machine with medications adhere to company policies and procedures.
- Document all service activity in service ticket system – Dispatch Direct
- Adhere to all Field Service Policies and Procedures
- Performs related duties as assigned
Education
- Associate's degree (A. A.) or equivalent from two-year college or technical school (or military training) required
Professional Requirements:
2+ years related experience and/or training; prior Field Service technical experience preferred
- Previous medical equipment or automation experience desired
- Superior customer service skills
- Knowledge of word processing, spreadsheet and manufacturing software; basic Microsoft Office experience, specifically Word, Excel and Outlook
- 24/7 on-call availability required; must be able to respond quickly to service calls and travel locally as necessary
- Excellent electro-mechanical skills
- Basic IT knowledge/experience
- Ability to work equally well in team environments and independently
- A high level of customer service skills as well as the ability to respond quickly to service calls and travel as necessary
- Ability to manage multiple projects simultaneously
- Some amount of out of state travel may be required
Must have a valid driver’s license and reliable transportation
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