The Systems Integration Specialist / Engineer provides hands-on technical services directly to customers by installing, configuring, upgrading, integrating, and supporting industrial software and asset health platforms. The role is primarily responsible for Emerson AMS Device Manager and AMS Machine Works environments, including troubleshooting system, application, database, operating system, and network-related issues. The successful candidate will translate customer needs into reliable, supportable solutions; document work performed; and take direct responsibility for quality, safety, scope, schedule, and customer outcomes.
Role Impact: Keep customer systems secure, available, maintainable, and positioned to deliver actionable asset health insights.
Responsibilities
- Install, configure, commission, and validate AMS Device Manager and AMS Machine Works software, servers, clients, interfaces, and supporting components.
- Plan and execute software and infrastructure upgrades, migrations, patches, backups, recovery activities, and preventative maintenance in coordination with customers and internal teams.
- Diagnose and resolve application, operating system, database, connectivity, performance, licensing, and integration issues using a disciplined troubleshooting approach.
- Assess customer environments and translate technical requirements into practical system architectures, implementation plans, and support recommendations.
- Configure communications and integrations with plant networks, field device networks, data sources, historians, control systems, and other approved customer systems.
- Perform factory and site acceptance testing; document test results, deficiencies, resolutions, and final system configuration.
- Create and maintain system documentation, including architecture diagrams, network details, installation records, configuration standards, backup procedures, and service reports.
- Collaborate with sales and account teams as a technical resource during discovery, solution design, demonstrations, estimates, and customer reviews.
- Identify product, service, upgrade, expansion, and lifecycle opportunities that improve customer outcomes without compromising trusted-advisor relationships.
- Proactively develop expertise in AspenTech solutions through structured cross-training and progressively support implementations and troubleshooting as competency grows.
Technical Focus
Primary Platforms
Systems & Infrastructure
Growth Technologies
· Emerson AMS Device Manager
· Emerson AMS Machine Works
· Asset health and reliability workflows
· Microsoft Windows desktop and server
· Computer networking and TCP/IP
· Virtual environments, databases, backups, cybersecurity fundamentals
· AspenTech industrial software portfolio
· Adjacent Emerson reliability technologies
· Customer-specific interfaces and integrations
Qualifications
- Associate or bachelor’s degree in Computer Science, Information Technology, Engineering, Engineering Technology, Automation, or a related discipline; equivalent relevant industry experience will be considered.
- Practical experience installing, administering, supporting, or troubleshooting business-critical software in a customer, industrial, manufacturing, or enterprise environment.
- Strong understanding of computer science and IT fundamentals, including operating systems, services, file systems, user permissions, software dependencies, virtualization concepts, databases, logging, and structured problem solving.
- Working knowledge of networking principles, including TCP/IP, IP addressing, subnetting, routing, switching, VLANs, DNS, DHCP, firewalls, ports, remote access, and network troubleshooting tools.
- Proficiency with Microsoft Windows desktop and server operating systems, including software installation, system administration, event logs, services, updates, and general diagnostics.
- Ability to troubleshoot complex issues logically, isolate root causes, document evidence, and communicate clear next steps to technical and nontechnical stakeholders.
- Excellent written and verbal communication skills, with a professional customer-service mindset and the ability to work effectively with customers, vendors, sales teams, and technical peers.
- Ability to manage multiple assignments, work independently within defined scope and schedule, and escalate risks appropriately.
- Ability to travel periodically and work at industrial customer sites while following all safety and security requirements.
Compensation:
Base Wage Range: $35.00 – $43.00 hourly. For candidates with 5-10 years of experience the starting wage could expand.
Other Variable Compensation: Eligible for additional incentive compensation.
Applied Control does not use 3rd party agencies for recruiting and will not respond to inquiries from outside agencies.
At Applied Control, you'll be part of a growing company with a strong reputation for technical excellence, customer service, and innovation. As an Emerson Impact Partner, we deliver industry-leading automation and process technology solutions while fostering a collaborative, people-first culture built on teamwork, trust, and a shared commitment to customer success. We believe our people are our greatest asset and provide an environment where employees are empowered to learn, grow, contribute, and build long-term careers. As we continue to invest in our future and expand our business, you'll have the opportunity to take on new challenges, develop professionally, and make a meaningful impact. If you're looking for a company where your contributions matter and your career can grow alongside the business, Applied Control is the place for you.