For hourly employees, we offer tip-pool earnings and access to company health insurance. Full-time employees (30+ hours) receive discounted health-insurance rates based on tenure, with highly competitive pricing. Employees enrolled in medical coverage also receive company-paid $20,000 life insurance. Additional benefits include food and merchandise discounts and one week of paid time off after two years.
Job Description
At Aplós Simple Mediterranean, the FOH Team Lead helps guide our front-of-house team to deliver a fast, friendly, and consistent guest experience. This role acts as a shift-level leader for servers, bartenders, and hosts - supporting guests and staff alike while partnering with management to keep service running smoothly. Leadership & Reporting
- Reports directly to the General Manager and Assistant General Manager.
- Leads FOH staff during assigned shifts, ensuring excellent guest service.
- Acts as the point of contact for servers, bartenders, and hosts during service.
- Supports enforcement of FOH policies, service standards, and guest engagement practices.
Operational Responsibilities
- Oversees floor operations, greeting guests and assisting staff as needed.
- Monitors service flow, ticket times, and guest satisfaction during shifts.
- Coordinates with BOH leads to ensure smooth communication and order execution.
- Handles minor guest complaints and escalates major issues to management.
Staff Support & Training
- Provides on-shift coaching and support to FOH staff.
- Trains new FOH employees on service standards, POS systems, and policies.
- Encourages teamwork, professionalism, and a positive guest-first culture.
Inventory & Controls
- Assists with bar and FOH supply counts during shifts.
- Monitors responsible alcohol service and compliance with company policy.
- Communicates shortages or supply needs to the FOH Manager.
Compliance & Safety
- Ensures compliance with alcohol service laws, guest safety, and cleanliness standards.
- Supports daily checklists for FOH readiness and sanitation.
- Reports any safety or facility issues to management.
Accountability
- Directly accountable for FOH performance during assigned shifts.
- Provides feedback and communicates issues to the FOH Manager or AGM.
- Supports restaurant goals for service, sales, and guest experience.
Benefits
At Aplós, we value our team members and are committed to taking care of you as part of our family. For employees working 30+ hours per week, we offer a comprehensive benefits package that includes:
- Health insurance, with a portion of the premium covered by the company - and the longer you're with us, the more the company contributes.
- Dental and vision insurance to support your overall well-being.
- Generous employee food discounts, giving you a chance to enjoy our delicious Mediterranean cuisine at a reduced cost.
We believe in celebrating our team, so you'll also be invited to fun company parties where we come together to recognize and appreciate everyone's hard work. Join us and experience the benefits of being part of the Aplós family!
At Aplós, Southern hospitality meets the flavors of the Mediterranean. We believe great food has a way of bringing people together, and everyone who walks through our doors deserves to feel welcome. We’re committed to serving our guests, investing in our team, and giving back to the communities we’re proud to call home.