💼 Support Those Who Serve Others EHR Support Analyst 📍 Hybrid / Remote 🕒 Full-Time 💰 $23/hr Ready to Make Technology Work Better for the People Who Use It? At Apis Services, we're looking for an experienced EHR Support Analyst who understands that an Electronic Health Record system is more than just software. It's a critical part of how clinical teams document care, how billing teams do their jobs, and how organizations maintain accurate, compliant information. In this role, you'll be the connection between technology, clinical operations, and billing, helping users troubleshoot issues, improve workflows, and get the most from their EHR systems. If you have hands-on EHR experience, enjoy solving problems, and can translate technical issues into practical solutions for end users, this may be a great opportunity for you. About Apis Services Apis Services, Inc., a wholly owned subsidiary of Inperium, Inc., provides shared services and operational support to a growing network of health and human service organizations. Through expertise in technology, finance, human resources, compliance, marketing, and other operational services, we help our affiliates strengthen the infrastructure behind their programs so they can remain focused on the individuals and communities they serve. Why Join Our Team? 💰 Competitive Pay & Benefits
- Competitive Compensation
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Employee Assistance Program
- Wellness Programs
- Employee Referral Bonuses
- Company-Paid Training & Development
🎓 Career Growth & Development
- Professional Development Opportunities
- Exposure to EHR Systems Across Multiple Affiliate Organizations
- Opportunities to Expand Healthcare IT and Systems Expertise
- Cross-Functional Collaboration with Clinical, Billing, IT, and Operational Teams
- Experience Supporting Enterprise-Level Technology Initiatives
- Career Advancement Opportunities
❤️ Meaningful Work That Matters
- Support Technology Used by Health and Human Services Professionals
- Help Clinical Teams Document Care Accurately and Efficiently
- Improve Workflows for Clinical, Billing, and Administrative Teams
- Help Protect the Accuracy and Integrity of Critical Healthcare Data
- Identify System Improvements That Make Employees' Jobs Easier
- Be Part of a Mission-Driven Organization Focused on Better Outcomes
What You'll Do
As an EHR Support Analyst, you will:
- Provide first- and second-level support to EHR users, troubleshooting technical issues and resolving system errors
- Help clinical, billing, and administrative teams navigate EHR functionality and system-related questions
- Partner with end users to understand workflow challenges and identify practical system solutions
- Collaborate with clinical and billing teams to improve workflows, documentation processes, and system utilization
- Troubleshoot software issues and coordinate resolution with internal IT teams and EHR vendors when needed
- Create user guides, training materials, and system documentation that make EHR applications easier for employees to use
- Monitor system performance and identify potential risks, inefficiencies, or opportunities for improvement
- Support system upgrades, enhancements, testing, and implementation activities
- Help maintain data integrity and appropriate system usage
- Support compliance with HIPAA, healthcare data privacy requirements, organizational policies, and applicable state and funder requirements
- Serve as a key liaison between end users, operational teams, IT resources, and EHR vendors
- Help continuously improve how EHR technology supports clinical care, billing, documentation, and day-to-day operations
Who We're Looking For
You may be a great fit if you are:
✔ A natural problem-solver who enjoys figuring out why something isn't working ✔ Comfortable working directly with EHR users and troubleshooting issues ✔ Able to communicate technical information in a clear, practical way ✔ Familiar with clinical documentation and healthcare workflows ✔ Comfortable partnering with both clinical and billing teams ✔ Organized and able to manage multiple support issues and priorities ✔ Analytical and detail-oriented ✔ Patient and responsive when supporting end users ✔ Comfortable working across technical and non-technical teams ✔ Focused on finding solutions, not just identifying problems
Qualifications
Required
- Bachelor's degree in Health Information Management, Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant work experience
- 3+ years of experience working with Electronic Health Record systems, preferably within behavioral health, intellectual and developmental disabilities (IDD), social services, or a related healthcare environment
- Strong understanding of clinical and billing workflows and clinical documentation processes
- Experience troubleshooting software or system issues and providing end-user support
- Working knowledge of HIPAA requirements and healthcare data privacy standards
- Strong communication, analytical, and problem-solving skills
- Ability to work effectively with clinical, billing, administrative, IT, and vendor partners
Preferred
- Hands-on experience with EHR platforms such as myAvatar, myEvolv, or Credible
- Experience with healthcare data analytics and reporting tools
- Familiarity with healthcare interoperability standards, including HL7 and FHIR
- Previous experience in a clinical, billing, healthcare IT, or EHR support environment
- Basic knowledge of SQL queries
- Experience supporting EHR implementations, upgrades, testing, or system enhancements
Schedule
- Full-Time
- Monday-Friday
- Hybrid or Remote Work Environment
- Additional availability may occasionally be needed during system upgrades, implementations, or critical support situations based on business needs
Physical Requirements
- Ability to sit and work at a computer for extended periods
- Ability to participate in virtual and in-person meetings
- Ability to communicate effectively with internal and external stakeholders
- Ability to perform essential job functions with or without reasonable accommodation
🌟 Apply Today Some technology roles focus on systems. Some focus on people. This role brings the two together. As an EHR Support Analyst, you'll help ensure the technology behind clinical care, documentation, and billing works the way employees need it to work. Your ability to troubleshoot problems, improve workflows, and support end users will have a direct impact on the teams serving individuals and communities every day. If you're looking for an opportunity to build your EHR expertise while solving real operational challenges across a growing health and human services organization, we encourage you to apply. Join our team and help make technology work better for the people who rely on it. About Company Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its family of specialized health and human service organizations. Apis Services supports affiliates through expertise in Human Resources, Talent Acquisition, Information Technology, Finance, Marketing, Compliance, and other operational services. Equal Opportunity Employer Apis Services, Inc. is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy or childbirth, veteran status, or any other characteristic protected under applicable federal, state, or local law.
