Description Build Your Career at a Company on the Move
API International is a privately held, family-owned manufacturing and engineering solutions company founded in Portland, Oregon, in 1979. For more than 45 years, we've been helping customers solve real-world challenges with flanges, expansion joints, pipe fittings, and custom-fabricated products serving the Agriculture, Exhaust, HVAC, and Water Works industries. API International is experiencing significant growth, creating exciting opportunities for motivated people who want to grow alongside the company. As we expand, we're looking for people who want to take on new challenges, develop their skills, and build a long-term career with us.
Join API at an exciting time in our growth and be part of building what's next.
What We Offer
- Employer-paid health, vision, dental, and long-term disability insurance – Base plan premium fully covered beginning the first day of the month following 60 days of employment. Spouse and family eligible for 100% coverage of the base plan premium after one year.
- Health
- Savings Account (HSA) with an employer contribution – API contributes to eligible employees' HSA accounts, with contribution amounts varying based on individual coverage and eligibility.
- 80 hours of PTO in your first year – increasing to 152 hours after your first year (prorated).
- 8 paid holidays – Includes your birthday.
- 401(k) with a 4% company match.
- Voluntary benefits – Includes FSA and life insurance.
- Training and professional development.
- Opportunities for advancement – Grow with a company experiencing significant growth.
The Opportunity
The IT Coordinator is the first point of contact for employee technology needs, working under the direction of the IT Manager.
Schedule: On-site, 7:00 AM – 4:00 PM.
Desktop support
- Provide Tier 1/2 support for desktops, laptops, monitors, docking stations, phones, printers and peripherals.
- Troubleshoot Windows, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications.
- Resolve login, password-reset, MFA and account-access issues.
- Provide walk-up and shop-floor support; respond promptly to production-impacting issues.
- Escalate issues beyond Tier 1/2 to the IT Manager with clear notes on what was tried.
Ticketing and user communication
- Log every request in the ticketing system; keep tickets updated and close them with resolution notes.
- Meet assigned response and resolution targets.
- Keep users informed of status and expected timelines.
Hardware setup and asset tracking
- Image, configure and deploy new workstations and devices.
- Set up workstations, accounts and equipment for new hires; collect equipment from departing employees.
- Maintain asset records for hardware and peripherals, including location, assigned user and condition.
- Manage spare-parts and consumables stock (toner, cables, peripherals) and flag reorder needs.
Maintenance and project assistance
- Apply routine updates and confirm endpoint protection is current on assigned devices.
- Assist with implementations and go-lives: device prep, user setup and on-site floor support during cutover.
- Assist with conference-room AV, printer and network-drop issues.
Documentation and user enablement
- Write and update knowledge-base articles and how-to guides for common issues.
- Provide basic user training on standard tools and IT procedures.
- Follow IT security policies and report suspicious activity or security concerns immediately.
Experience & Qualifications
- 1–2 years of experience in help desk, desktop support, IT coordination, or an IT internship; relevant coursework or a technical certificate may substitute for part of this experience.
- High school diploma or equivalent.
- Experience using a ticketing system or similar request-tracking tool.
Even Better If You Have
- Associate’s degree or technical certificate in information technology or a related field.
- CompTIA A+ or ITF+; Microsoft fundamentals certifications such as MS-900 or SC-900, or active progress toward them.
- Experience with asset management, purchasing, or vendor coordination.
- Exposure to Intune, Windows Autopilot, or another device-deployment tool.
- Experience supporting users in a manufacturing or distribution environment.