Job#: 3052855 Job Description: User Experience Researcher Location: Gahanna, Ohio (Onsite) Role Overview The UX Researcher will support strategic customer and employee experience initiatives focused on emerging digital capabilities, artificial intelligence, and customer-centered product development. This role will partner with Product, Technology, Design, and business stakeholders to identify user needs, validate solutions, and deliver insights that inform product and experience decisions. Key Responsibilities - Plan and conduct UX research activities including interviews, surveys, usability testing, workshops, and concept validation. - Facilitate stakeholder, discovery, and design thinking workshops to identify needs, align teams, and explore solution opportunities. - Analyze findings and communicate actionable insights to stakeholders. - Develop research deliverables such as personas, journey maps, and research summaries. - Collaborate with cross-functional teams throughout the product lifecycle. - Support customer-centered decision making through evidence-based recommendations. - Independently conduct research activities while also supporting the UX lead with research planning, participant recruitment, facilitation, analysis, and synthesis efforts. Required Qualifications Experience: A minimum of 3 years of UX research experience is required. Without an associate's degree, at least 4 years of experience is required. With a high school diploma or GED, at least 6 years of experience is required. Additional experience should include conducting qualitative and quantitative research and working with product, technology, and business stakeholders. Education: A Bachelor's degree in UX Design, Industrial Design, Human-Computer Interaction (HCI), Psychology, Human Factors, Anthropology, Sociology, Information Science, Design Research, or a related field, or equivalent practical experience is preferred. Skills: This role requires research, synthesis, and communication skills. Preferred Qualifications - Experience with digital products, customer experience, or emerging technologies. - Familiarity with AI-enabled products and services. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here{rel="noopener noreferrer" target="_blank"} for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy{rel="noopener noreferrer" target="_blank"} Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vi