Job#: 3055025 Job Description: Title: Sr Business Systems AnalystLocation: RemoteDuration: Contract Position Summary The Portfolio Manager will provide delivery leadership and portfolio governance support for the Contact Center Technology organization, partnering directly with team Leadership. This role will coordinate strategic initiatives, executive reporting, capacity planning, financial management, roadmap execution, and governance activities across a diverse portfolio of transformation and production-support programs. The successful candidate will act as the operational leader responsible for ensuring strategic alignment, execution transparency, and delivery accountability across multiple technology and vendor initiatives. Primary ResponsibilitiesPortfolio Governance - Manage enterprise Contact Center and AI transformation portfolios. - Maintain integrated roadmaps across strategic initiatives. - Track portfolio health, milestones, dependencies, risks, and financials. - Drive portfolio prioritization discussions and investment decisions. - Facilitate executive governance reviews and steering committee meetings. Executive Reporting - Prepare executive-level presentations and status updates. - Develop quarterly business reviews (QBRs). - Create leadership dashboards and performance scorecards. - Deliver concise updates for senior leadership and executive stakeholders. Strategic Planning - Coordinate annual planning and funding activities. - Support business case creation and staffing models. - Manage capacity planning and resource forecasting. - Track vendor engagements and delivery commitments. Program Coordination - Facilitate cross-functional collaboration between: - Product - Operations - Architecture - Development - Testing - Cybersecurity - Vendors Financial & Resource Management - Monitor budget performance. - Track project burn rates and forecasts. - Support contractor and staffing requests. - Maintain resource plans for strategic initiatives. Desired Qualifications - 7+ years in Portfolio Management, Program Management, or Technology Delivery Leadership. - Experience managing enterprise technology portfolios. - Strong executive communication skills. - Proven experience producing leadership materials and governance reporting. - Experience with Agile, Waterfall, and hybrid delivery frameworks. - Familiarity with Contact Center operations and AI initiatives preferred. Success Measures - Accurate portfolio reporting. - Effective risk management and dependency tracking. - On-time executive deliverables. - Improved delivery transparency. - Successful coordination of strategic transformation efforts. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here{rel="noopener noreferrer" target="_blank"} for more details. By applying for this job, you agree to receive calls, AI-gen