Job Description:Nova Product Lead161 Avenue of the Americas New York, NY 10013 (Located in One Soho Square) Hybrid 1-2x per weekContract to HireProject Scope:CVS is seeking a highly strategic and handson Product Owner / Project Manager to lead the development and adoption of a nextgeneration customer experience tracking platform. This individual will guide a crossfunctional team of 812 engineers, analysts, and data specialists in building a system that captures member sentiment, leverages AI and machine learning, and empowers business users with selfservice insights.Why is req open? * Net NewTeam Size & Breakdown: * No dedicated Scrum Master, this person will also be responsible for running the Ceremonies. * 8-12 team members, team is cross-functionalHigh-Level Individual Duties: * Serve as both Product Owner and Product Manager, overseeing roadmap, delivery, and team execution. * Run Agile ceremonies in the absence of a dedicated Scrum Master. * Define product strategy, requirements, user stories, and acceptance criteria. * Partner closely with data science teams to translate machine learning outputs into intuitive business-facing features. * Drive user adoption, change management, and training for selfservice analytics tools. * Collaborate with consultants, engineering teams, and business stakeholders to ensure alignment and delivery. * Communicate progress, risks, and recommendations to executive leadership. * Balance daytoday execution with longterm strategic planning. Must-Haves (Concepts & Tools): * Strong background as a Product Manager & Product Owner. * Experience working with machine learning, data science teams, and AIenabled products * This is a data product, so will need to understand machine learning and how this interfaces with data science teams and explain this to non-technical audiences. * Strong storytelling and executiveready communication skills, including PowerPoint strategy development. * Consulting background/prior experience working with Big 4s or SI Partners such as Deloitte, McKinsey, EY, Accenture, etc. * Agile Product experience * Experience running Agile ceremonies, User Story creation, Backlog Refinement, keeping Jira boards up to date, etc. * Healthcare experience, ideally payer and provider experience . * Customercentric mindset with the ability to think forward about user experience and adoption.What Will Win (formerly known as Nice-to-Haves): * Experience driving adoption of selfservice analytics tools. * Background in customer experience, survey platforms, or sentiment analytics. * Familiarity with largescale data products in enterprise environments.Soft Skill Requirements: * Experience driving adoption of self service analytics tools. * Background in customer experience, survey platforms, or sentiment analytics. * Familiarity with large scale data products in enterprise environments.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 mon