Overview
Pay: $24.00 - $32.57 per hour
Job description:
Join Boston Center for Plastic Surgery, one of the premier plastic surgery and aesthetic practices in the Boston area. Our team is known for delivering exceptional surgical and non-surgical care in a luxury, patient-centered environment. We are seeking a polished, energetic, and compassionate professional who thrives in a fast-paced setting and is passionate about creating an outstanding patient experience.
As the first point of contact for our patients, both on the phone and in person, you will play a vital role in shaping every patient’s experience with our practice. The ideal candidate is warm, professional, detail-oriented, and able to multitask with confidence. We are looking for someone who genuinely enjoys helping people and understands the importance of delivering high-end customer service with empathy, and professionalism.
Our office culture is collaborative, supportive, and customer service focused. Every team member contributes to our shared mission of providing an exceptional experience from the first interaction through every stage of care.
Responsibilities
- Answer incoming phone calls and direct inquiries to the appropriate team members
- Schedule and coordinate patient appointments efficiently and accurately
- Become proficient in practice software systems for scheduling and patient communications
- Welcome and assist patients during check-in and check-out
- Process payments, and assist with end-of-day reconciliations
- Schedule follow-up appointments, check schedules for accuracy and ensure all appointments have been confirmed
- Maintain a welcoming, organized, and comfortable reception area
- Assist with general administrative and office responsibilities as needed
Qualifications
Required:
- High school diploma or GED required; college degree preferred
- Excellent interpersonal and communication skills
- Exceptional customer service skills with a professional and polished demeanor
- Prior experience in a medical office, hospitality, luxury retail, or other high-touch customer service environment
Preferred:
- Knowledge of aesthetic, cosmetic, or medical terminology
- Experience working in a plastic surgery, dermatology, med spa, or healthcare setting
- Proficiency with Microsoft Office, and Google suites.
- Ability to thrive in a fast-paced, team-oriented environment while maintaining attention to detail
Compensation & Benefits:
The salary range for this role is $24.00–$32.57 per hour based on full-time employment. Compensation is determined based on experience, skills, education, and other relevant qualifications. Certain roles may also be eligible for performance-based incentives.
APDerm offers a comprehensive and competitive benefits package designed to support your overall well-being, including health, financial, and work-life benefits.
APDerm is proud to be an Equal Opportunity Employer and an affirmative action workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you require a disability accommodation during any part of the employment process, please contact humanresources@apderm.com
Work Location: In person
