AOC OUTREACH SERVICES · JOB DESCRIPTION
Regional Director
Reports to: Chief Executive Officer Direct reports: Program Director(s) for the region; through them, the region's administrative, QMHP-CS and Clinical Service Teams
Works with: Finance, Billing, HR, VP of Compliance, Clinical Director, Crisis Clinical Director, Lead Administrator
Location: Assigned AOC region, with travel across the region Sites and to Houston Headquarters for executive meetings
Mission Statement
AOC Outreach Services' mission is to provide special needs children and adults, and their families, the opportunity to succeed with our innovative and effective programs. We strive to provide the best quality mental health services in an effort for individuals to become self-empowering and develop strengths to live a healthy and productive life.
Our Vision
AOC Outreach Services strives to provide life-changing services to the community of Texas. We will leave no stone unturned in the pursuit to extend the pool of mental health resources while eradicating the negative stigma behind mental health.
Position summary The Regional Director is the CEO of their region. They own the region's growth, finances, billing, prior authorizations, compliance and results. Headquarters makes sure the region's staff, and the Regional Director, are taken care of. In return, the Regional Director makes sure the services the region renders bring in the funding that keeps the region and the company flourishing. If the region is not flourishing, the Regional Director is responsible. The Regional Director leads the region; they are not pulled into day-to-day service delivery, which the Program Director owns.
Essential duties and responsibilities
- Growth, partnerships and MOUs
- Grow the region's client base through referral sources, community outreach, marketing and partnerships.
- Develop and maintain MOUs with partner agencies (CPAs, GROs, RTCs and others); prepare each MOU for CEO signature and keep every MOU in good standing.
- Drive crisis-first growth: every new client starts in crisis services, with a target of at least 20 new crisis clients per month.
- Represent AOC in the community and at approved events.
- Finances
- Own the regional budget and overhead review with Finance.
- Know the region's collections, payroll, expenses and profit every month, and explain any variance on the monthly regional invoice.
- Make sure the region brings in adequate funding from the services it renders to cover its payroll and overhead and deliver profit to AOC.
- Follow AOC spending policies, including event pre-approval and regional responsibility for extra marketing materials
- Billing and prior authorizations
- Monitor the region's claims and make sure they are paid. Unpaid claims are the Regional Director's responsibility, not Headquarters.
- Respond to Billing within 24 hours and make sure the region's billing issues and corrections are resolved.
- Monitor prior authorizations: incomplete requests, peer-to-peer reviews and expiring authorizations.
- Make sure documentation is approved within 24 hours so services can be billed.
- Know the region's denials, why they happened and how they were fixed
- Scorecard and KPIs
- Make sure the region's scorecard and KPIs meet requirements every month.
- Submit the Monthly Regional Report by the 2nd of each month and present it at the Monthly Executive Meeting.
- Bring the region's misses to the Monthly Executive Meeting before being asked, with a plan to fix them
- Compliance
- Own the region's audit results, including the quarterly compliance audit by the VP of Compliance, and complete corrective action.
- Know and uphold the Texas Medicaid, HIPAA and AOC policies that govern the region
- Team leadership
- Hold the Program Director accountable for day-to-day service delivery.
- Work with HR on staffing needs, hiring, onboarding and discipline; make sure the region's staff complete BambooHR onboarding and AOC Staff Academy.
- Make sure the region has enough clinicians and QMHPs for its client base (8–10 QMHPs per clinician).
- Grow the next leader in the region
- Culture and the Leadership Standard
- Lead by AOC's Leadership Standard and values: Humble, Hungry, Smart.
- Sign the Leadership Pledge at onboarding, every year and at any change of role or region.
- Tell AOC's founding story and Our Why at new-hire orientation and regional launches; lead the region through the Regional Launch Playbook.
What the Regional Director does not own:
Area Owner Program Director Day-to-day service delivery: client assignment, QMHP hours, Program Director authorizations, ISPs, note approval
Hiring, onboarding, credential files and discipline HR (Regional Director consulted) Building the P&L Finance (Regional Director explains the variance)
Clinical and crisis decisions Clinical Director and Crisis Clinical Director
MOU signature, company policy and regional baselines CEO
Performance measures Measure Standard Profit per site Minimum $20,000 per month
Clients in skills training + case management Minimum 104 per region New crisis clients At least 20 per month QMHPs per clinician 8–10 Regional baseline Met every month, as set on the regional scorecard Quarterly compliance audit 80% or higher, with corrective action completed Monthly Regional Report Submitted by the 2nd of each month Leadership values average 3.0 or higher Communication All emails and calls answered within 24 hours
Accountability Two consecutive months below the regional baseline results in automatic escalation to the CEO and a Performance Improvement Plan.
Qualifications
Required
- Bachelors degree in business, health administration, social work, psychology or a related field, or equivalent leadership experience
- Experience leading teams and owning results for a program, location or business
- Comfort reading financial reports and managing a budget
- Strong relationship-building, communication and organizational skills
- Valid drivers license, reliable transportation and the ability to travel within the region
Preferred
- Experience in Medicaid-funded behavioral health or childrens services
- Knowledge of Medicaid billing, prior authorizations and documentation requirements
- Experience with Lauris Online, HubSpot and BambooHR, or similar systems
- Existing relationships with child-serving agencies, CPAs, schools or DFPS in the region