Customer Service Representative Location: Coppell, Texas Schedule: Monday–Friday | 8:30 a.m. – 5:30 p.m. Employment Type: Full-Time About the company AO Swag specializes in online store solutions and branded merchandise for corporations, colleges, Greek organizations and K-12 schools. We offer incredible customization and decoration on-demand with no inventory requirements and industry-best lead times. As we continue to grow, we are building a team of dependable, detail-oriented people who take pride in their work. If you’re looking for a stable opportunity in a fast-paced production environment, AO Swag may be a great fit. About the Role We’re looking for a Customer Service Representative who loves helping people, solving problems, and delivering exceptional experiences. You’ll be the friendly voice of AO Swag - guiding customers through orders, shipments, and special requests while ensuring every interaction leaves them feeling valued What You’ll Be Doing
- Respond to customer emails and inquiries quickly, accurately, and with care
- Manage the customer journey: process orders, resolve challenges, and turn tough situations into positive outcomes
- Partner with supervisors and managers to provide tailored solutions for unique customer needs
- Support your team and contribute to departmental projects as needed
- Participate in safety programs to maintain a secure and thriving workplace
- 1+ year of customer service experience or similar role
- Positive, solutions-oriented mindset with a go-getter attitude
- Strong judgment and decision-making skills; able to balance policy with empathy
- Excellent organizational and problem-solving abilities
- Fast typing skills and comfort navigating digital tools
- Eagerness to learn, adapt, and grow in a fast-paced environment
What We’re Looking For Equal Opportunity & Compliance Statement AO Swag is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. Employment is contingent upon meeting job-related requirements, including background screening and authorization to work in the United States. Ready to join our team? Apply Now