Job Summary Reporting to the VP- Client and CDL Operations, the Director of CDL Operations is responsible for ensuring that all training locations are operating at the highest levels of safety, effectiveness, and efficiency with respect to the business plan. This position serves as the Subject Matter Expert for CDL programs equipment and protocols. This leader has overall responsibility for Federal and State regulatory compliance, curriculum implementation, along with training of staff and their on-going development. They will effectively conduct onboarding and training at all locations to ensure training standards are consistently upheld. They execute plans for achieving and exceeding the budgeted level of growth and profitability, the student experience metrics, compliance, and other key success metrics for all training program locations to deliver an optimal student learning experience. This position works collaboratively with other Ancora departments to identify and drive best practices and continuous improvement.
Key Responsibilities
- Oversees CDL Programs and supports day-to-day CDL Operations
- Trains and Retains Program Personnel
- Executes Business Development Plans for CDL Programs
- Provides oversight and support related to facilities and equipment
- Represents Strategic Programs Internally and Externally
- Maintains Compliance with Key Regulatory Rules
- Ability to work in a fast-paced environment and meet deadlines of multiple concurrent tasks
- Ability to remain flexible and easily adapt to changes in work environment or schedule
- Ability to communicate effectively and provide a positive, professional impression via phone, email, text and in-person to students and staff from diverse backgrounds
- Ability to assist the Account Management department with support and training needs as applicable
- Ability to work and succeed individually and as part of a team in a highly structured and regulated work environment.
- Ability to work remotely in any/all states in which Ancora is licensed/approved to do business. Education and Experience Required
- Four-year degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) or 5+ years of experience in post secondary education.
- 5 years of commercial vehicle driving/training or related experience
- 5 years of program/team management experience
- Customer service-oriented
- Proficiency in Google Suite
- Critical thinker with effective problem-solving skills
- Excellent analytical, financial, and problem-solving skills, ability to work with a high level of accuracy and attention to detail
- Superior verbal and written English language skills; ability to communicate effectively with a variety of audiences
- Attention to detail
- Ability to process multiple types of information and make judgments about moving from one task to another based on priority/importance
- Superior verbal and written communication skills
- Professionally polished Physical Demands
- Mobility & Balance: Ability to frequently climb in/out of the cab, bend, squat, kneel, twist and reach to perform pre/post-trip inspections and navigate tight spaces.
- Strength: Ability to crank trailer landing gear (often 100+ lbs), handle training and safety equipment, and potentially assist with loading/unloading (if applicable).
- Endurance: Ability to sustain physical activity and be alert during extending driving and instructional periods, including exposure to varying weather conditions such as heat, cold, wind, rain, ice or snow.
- Sensory Acuity and Overall Health: Must possess and maintain a valid DOT Medical Examiner’s Certificate and meet DOT physical qualifications required to hold a CDL, with or without reasonable accommodations, as required by Federal regulations. Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate. Note This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have read and understand the above job description. I further understand that this is not an all-inclusive list and does not constitute a contract. My employment remains at will as with all employees of Ancora Education.
