Amp Up Your Career Miracle-Ear, an Amplifon brand, is seeking a Marketing Performance Analyst who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career. In this role, you will analyze CRM marketing campaigns, customer behavior, and call center performance to uncover insights that inform business decisions. Reporting to the Marketing Performance & Reporting Manager, you will also help develop dashboards, performance measures, and repeatable analytical tools as our capabilities continue to evolve. We value analytical curiosity and problem-solving aptitude, including experience gained through internships and academic projects. Onsite Work: This position is 100% on-site and in-person at our office in Waco, TX.
Benefits Offered:
- Health & Financial: Medical, Dental, Vision, 401(k) with company match, family hearing aid benefits, and tuition reimbursement.
- Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
- Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
- Career Development: Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and additional specialized training.
Key Responsibilities:
Marketing & Customer Performance Analysis
- Analyze CRM campaigns, customer segments, conversion trends, and call center performance to identify patterns, evaluate business impact, and recommend improvements.
- Investigate business questions and marketing initiatives, turning data into clear insights that help stakeholders understand performance.
Reporting, Data & Analytical Tools
- Develop and refine dashboards, key performance indicators (KPIs), and repeatable reporting solutions using Excel and analytical or visualization tools.
- Explore and combine data from multiple sources, validate results, troubleshoot discrepancies, and collaborate with technical teams on improvements.
Business Partnership & Continuous Improvement
- Partner with CRM and Marketing colleagues to understand analytical needs, support project-based initiatives, and communicate findings clearly.
- Experiment with new approaches, improve existing processes, and help standardize how marketing performance is measured over time.
Must-Have Qualifications:
- Bachelor's degree in Business, Marketing, Economics, Statistics, Finance, Computer Science, MIS, or a related field.
- Demonstrated experience analyzing or interpreting data through employment, internships, academic coursework, or independent projects.
- Strong Microsoft Excel skills and familiarity with data analysis or visualization tools, such as Power BI, Tableau, or a comparable platform.
- Strong analytical reasoning, attention to detail, communication skills, and interest in learning technical or coding-oriented approaches to solving problems.
Preferred Qualifications:
- Experience with SQL or another querying or programming language; exposure to coding-related coursework or projects.
- Familiarity with Power BI, DAX, Google BigQuery, Google Cloud Platform, Python, or comparable analytics technologies.
- Exposure to CRM, customer insights, retail or marketing analytics, or developing dashboards and repeatable KPI/reporting processes.
Miracle-Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we’re committed to connecting customers to the world of sound around them. Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience. Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States. Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. Candidates must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship. This role is not eligible for visa sponsorship, including but not limited to OPT, CPT, or H-1B. #IND1