GENERAL PURPOSE:
Under the supervision of the Quality Supervisor, the Quality Assistant is responsible for training quality measures, gathering and reconciling patient data from multiple data sources to ensure that quality metrics are accurate. The QA will also utilize standing orders to close quality gaps.
MAIN RESPONSIBILITIES AND DUTIES:
- Meets daily with quality team.
- Utilizing the Electronic Health Record (EHR), Payors Platform, to improve HEDIS and UDS quality measures within clinical sites.
- Train clinician/care team on measures and provide report cards to clinical provider care teams.
- Identify missed opportunities based on quality dashboard data. Act on this data by performing outreach to patients and utilize standing orders to close gaps.
- Track and support patients when they obtain services outside the health center which results in reports needed to meet quality metrics.
- Tracking quality data for each provider care team and clinical site to ensure improvement and utilize correct workflow.
- Participate in committee meetings when requested.
- Provides on-site support for clinicians and staff as needed for quality workflow assistance.
- Coordinate with the Quality Team to perform Quality Assurance audits to verify that quality workflows are being followed in the clinics.
- Reports to Quality Supervisor and Quality Manager of any data outliers which may require further investigation/validation by our IT team.
- Collaborate with the Quality Improvement Coordinators to follow quality workflows and training.
- Communicate with various Ampla Health departments to share quality information.
- Provide data for continuous quality improvement.
- Attend regular meetings with the Director of Quality and Quality Team.
- Other duties as assigned by supervisor
QUALITIES &CHARACTERISTICS
- Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s employees, Board of Directors, and vendors.
- Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions.
- Strives to learn more and is receptive to learning different ways of doing things.
- Displays enthusiasm toward the work and the missions of Ampla Health.
- Goal orientated, self-motivated and organized.
PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES
- Graduation from high school.
- Associate degree or equivalent, preferred.
- Completion of Medical Assistant, preferred.
- Proficient in the use of Electronic Health Record, Microsoft Word and Excel.
- Ability to create spreadsheets and graphs.
- Ability to type a minimum of 40 wpm.
- Ability to use general office equipment such as a computer, typewriter, copy machine, telephone, etc.
- Strong problem solver.
- Possesses outstanding interpersonal skills, including excellent written and verbal skills.
- Able to attend meetings in person and on Microsoft Teams.
COMMUNICATIONS SKILLS
- Must have neat and legible handwriting.
- Must be able to interact with patients, providers, and care team groups courteously and calmly.
- Ability to communicate well with the public
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Works will with patients in a generally comfortable environment office.
Must be able to hear and communicate with clients and staff on telephone and those who are served “in person”, and speak clearly to communicate information to clients and staff
- Able to move up to 40 lbs. (small equipment, supplies, etc.)
- Must have vision which is adequate to read memo’s, computer screen, registration forms and other clinic documents.
- Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.
- May travel to assigned clinic(s) for in-person meetings and training.
