Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Desktop Support Analyst Location(s): Lynn, MA
Job Summary We are seeking an experienced Desktop Support Analyst to provide technical support for corporate desktop environments, Windows systems, and iOS devices. The ideal candidate will have hands-on experience troubleshooting desktop and laptop issues, installing business applications, managing Active Directory and Group Policy, and coordinating with multiple technical teams to resolve incidents and execute change requests.
Key Responsibilities
Provide desktop support for Windows operating systems and corporate iOS devices. Troubleshoot and resolve technical issues related to desktops, laptops, and peripheral devices. Install, configure, and maintain Microsoft applications, third-party tools, and enterprise business applications. Perform basic administration and troubleshooting of Active Directory and Group Policy. Coordinate with multiple technical teams to resolve incidents and execute change tickets. Support desktop operating system environments, including Windows 7 and Windows 10. Identify and resolve hardware, software, and connectivity-related issues. Maintain effective communication with users and technical teams regarding incident status and resolutions. Manage client interactions and escalate complex technical issues when required. Required Qualifications 3+ years of hands-on experience in desktop support and IT operations. Experience supporting Microsoft Windows desktop operating systems, including Windows 7 and Windows 10. Basic knowledge of Active Directory and Group Policy (GPO). Hands-on experience supporting Windows systems and corporate iOS devices. Experience installing and configuring Microsoft applications, third-party tools, and enterprise applications. Strong troubleshooting skills for desktops, laptops, and peripheral devices. Good understanding of IT infrastructure components, including servers, network devices, application and web services, cloud components, and their interconnections. Ability to coordinate with multiple teams to resolve incidents and implement changes. Preferred Qualifications Excellent verbal and written English communication skills. Strong presentation and interpersonal skills. Effective time management, organizational, and team coordination skills. Experience in client interaction and escalation management. Ability to work collaboratively in a team-oriented environment.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color,... For full info follow application link.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.