POSITION: Assistant Manager
JOB DESCRIPTION:
The Assistant Manager will assist Amp Up in creating the best experience possible for our guests and a great place to work for our team. The Assistant Manager will assist management in helping run day-to-day operations and coaching direct and indirect reports.
This position has future growth potential.
QUALIFICATIONS:
- Ability to work nights, weekends and holidays
- Previous management and training experience with part-time staff
- Consistent and approachable personality
- Organization, follow-up and multitasking skills are a must
- Eagerness to grow within the team
- Experience with cash handling
- Previous experience with corporate events and birthday parties a plus
- First Aid and CPR Certification (or willingness to obtain)
- A minimum of two years of management experience in a related field is preferred
- 21+ years of age preferred
- Above all this position requires a “fun fueled” spirit and a dedicated team player
JOB RESPONSIBILITIES INCLUDE:
- Share in Manager on Duty (MOD) responsibilities, including opening and closing the facility and directing crew members
- Train and coach crew members, including activity, maintenance, pit and cashier crew
- Ensure the safety, cleanliness and overall appearance of our facility
- Be a champion of point of sale software and reporting
- Help maintain company policies and procedures in all aspects of the business
- Facility management, support all of Amp Up’s activities and events
- Perform the functions of crew members when necessary
- Ensure all inspections are completed and submitted as required
- Oversee general facility, track and equipment maintenance and repair
- Direct responsibility to ensure every crew member wears a smile
- Other management duties as assigned
NECESSARY SKILLS:
- Great Attitude: Being friendly, respectful and even-tempered will help keep guests and employees coming back
- Attention to Detail: There are many important elements under this manager’s responsibility: facility safety and cleanliness, personnel, profitability
- Team-Oriented Leadership: The Assistant Manager needs to be a strong communicator and connector who can rally the team, resolve conflicts professionally, leverage individual talents and continual development of all staff
- Management Skills: This role assists in employee development, reviews and internal rewards
- Organizational Skills: Organizing people is crucial to the success of this role. The Assistant Manager must be a strong multi-tasker and thrive in a fast-paced environment
- Problem-Solving Skills: Dealing with employee conflict, guest complaints and other imperfect situations. The Assistant Manager will be empowered to make things right!