WE RISE TOGETHER!
AMF Bakery Systems is a global leader in integrated bakery automation, delivering innovative solutions that help bakers improve quality, efficiency, and sustainability. With more than 100 years of experience and the financial strength of Markel Group's Industrials portfolio, we support customers in more than 125 countries through innovative equipment, collaborative partnerships, and responsive local service. Our family of brands provides end-to-end bakery production solutions-from mixer to marketplace-helping our customers build more efficient, successful, and sustainable operations around the world. At AMF, we believe our success starts with our people. We foster a culture built on teamwork, integrity, continuous improvement, and shared success. We value diverse perspectives, encourage collaboration, and give our teammates opportunities to learn, grow, and make an impact. We believe in challenging the status quo, sharing ideas, and working together to find better ways to serve our customers and support one another. If you're looking for a place where you can build your career, make a difference, and be part of something bigger, AMF Bakery Systems is a place to grow. Join us as we continue to shape the future of baking-together.
Position Summary
Reporting to the Aftermarket Customer Care Commercial Senior Manager, the Outside Customer Care Representative will be responsible for growing AMF's aftermarket business including but not limited to aftermarket parts, Repair and Modernization projects, technical service packages and training programs in your territory. This position will work in close cooperation with to drive customer satisfaction and resulting revenue improvements.
Key Responsibilities
- Using hunting skills you will proactively research & develop new opportunities uncovered during customer visits which can be immediately handled by themselves and/or managed by the Customer Care Rep or Field Tech teammates.
- Develop, update and maintain an opportunity pipeline (targets) with probabilities, size and next steps
- Develop strong relationships with customers in your territory and deliver superior customer support.
- Identify opportunities for new R&M, service and training offerings and feed those ideas to leadership.
- Execute business presentations, proposals, quotes, service contracts, and R&M and parts sales.
- Utilize AMF supplied tools such as CRM and other tools to be developed to ensure superior customer information tracking, pre-call planning, call reports, customer contacts, lead development, priorities, cases, opportunities and quotes.
- Problem-solve internally to ensure that both the internal and the external customer needs are met in a timely and complete manner.
- Prioritize time to ensure use of travel time in a territory including minimum coverage per trip.
- Provide updates to monthly reports to keep manager and team informed of opportunities, issues and support needed.
- Support a culture of safety and maintain zero accident environment and ensure safe and suitable work environment for self, teammates, and customers.
Required Knowledge/Skills & Experience
- Bachelor's degree in business, engineering or technical field
- Experience in a capital equipment or related business, preferably in the baking or food industry.
- Demonstrated track record in territory field sales including the ability to self-direct time/focus to grow the business in the assigned territory.
- Customer focused with strong interpersonal and communications skills and "can do" positive attitude.
- Ability to work in a fast-paced, ever-changing environment.
- Critical thinking and problem-solving skills and ability to think and react quickly under pressure.
- Demonstrated proficiency in planning and prioritization.
- Demonstrated ability to use CRM systems, Microsoft Excel and to keep track of and organize work.
- Basic technical understanding of machine functions and design.
- This position requires >75% of travel.
COMPETENCIES
Results Focused - Can be counted on to meet or exceed goals; consistently delivers top performance; very bottom line oriented and strategically focused; motivates self and others to achieve results. Delivers work and does so with a high level of integrity.
Relationship Building/Communication Skills - Demonstrates exceptional verbal skills in interpersonal interactions and instructional delivery so that intended purpose is achieved. Prepares written material that is appropriate for the audience and accomplishes the intended purpose. Builds effective relationships of trust and credibility with internal and external customers that lead to buy-in and sponsorship within their businesses.
Customer Focus- Ensures that the customer perspective is a driving force behind business decisions and activities; develops and implements service practices that meet customers' and own organization's needs.
Problem-solving- Asks good questions and probes all sources for answers; sees underlying or hidden patterns; looks beyond the obvious and doesn't stop at the first answers. Uses rigorous logic and methods to analyze and understand why problems occur; generates and implements creative, cost effective and realistic solutions.
Leads with Values - Drives to win in a way that demonstrates values: respect for the individual, integrity, trust, credibility, continuous improvement, and teamwork.
