Position Summary The Service Specialist supports the execution of the company's strategy, assisting the service team's efforts to achieve company profitability goals, meeting performance targets, supporting sales efforts, and driving exceptional customer satisfaction. This role supports the efficient operation of the service region and requires daily in-office work to collaborate effectively with team members and manage service operations. The Service Specialist plays an essential role in executing initiatives that align with the company's strategic objectives and vision. Key Responsibilities Essential Duties: 1. Support Service Operations (70%) Closing service jobs: reviewing job completion, completing customer paperwork, and closing out jobs for invoicing. Assist the Service Department to organize, coordinate, and schedule all maintenance, replacement, and Customer service work orders Coordinate site access, scheduling, certificates of insurance, and permits as needed for site access. Assist in scheduling cranes, forklifts, or other installation services. Assist in scheduling mandatory inspections and audits, including APS required safety inspections as well as jurisdictional inspections. Ensure staff complies with company policies by auditing quality post-service and reviewing all submitted job close-out documentation; recommend policy changes as needed. Assist with vehicle registration, police reports, title transfers, smog checks, and other vehicle related services. Help ensure service projects are completed safely, in accordance with company quality standards, on time, and within budget. Assist safety representatives, warehouse coordinators, and customer service staff at the offices as required. Assist service technicians at the offices and job sites as required. Ensure timely invoicing to support customer satisfaction and company goals. Ensure compliance with customer policies and standards, company policies, industry standards and regulations, and recommend changes. Purchase materials from vendors as needed to ensure service jobs are adequately supported with the necessary tools and supplies. Support and manage tool calibration to ensure all tools meet precision requirements. 2. Inter/Departmental Communication (15%) Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors. Work closely with the Engineering, Quality, Training, and Safety departments to ensure compliance with APS Quality Management System, Safety Policy, and Competency standards. Promote customer satisfaction by collaborating with the sales team and maintaining proactive communication with customers. Proactively address customer concerns and issues to foster long-term relationships. 3. Inventory and Resource Management (5%): Assist in scheduling appropriate staffing level and workload distribution across locations to meet customer and business needs. Ensure adequate inventory of tools, vehicles, and resources for productive service operations. Collaborate with other service locations to optimize technician and resource utilization. Support systems to manage stock of minor materials and non-inventory consumables. 4. Service Strategy Implementing (5%) Implement regional vision and strategic plans for the service department in collaboration with the regional sales personnel and leadership teams, aligning with the overall company objectives. 5. Other Duties as Assigned (5%) Perform other duties as required. Keep current on company platforms, training, expenses, and calendars. Requirements: Relevant Experience: - Proven record of results through strategic planning, operational leadership, and cross functional coordination. - Experience with DC solutions, including product installation, maintenance, repair, war anty, and end-of-life. - Knowledge of Microsoft Office including Teams - Experience supporting familiar with a variety of the electrical field's concepts, practices, and procedures including the technical ability to understand and interpret customer requirements. service operations, including budgeting, expense control, and profitability analysis. Basic knowledge of electrical codes, safety codes, and industry standards, such as Telcordia, IP72202, and TP76300 preferred. Physical Requirements: WORKING ENVIRONMENT: Primarily office environment with frequent visits to customer sites and regional APS locations as needed. Must be able to read, write, speak, and understand spoken English.