Position Summary This position serves as a key support resource to Account Managers, assisting in the management of American Chemistry Council (ACC) member company accounts to ensure effective account management and customer retention. Responsibilities include supporting complex customer accounts, coordinating account maintenance activities, addressing customer inquiries, and helping to ensure that ongoing and evolving customer needs are met in a timely and effective manner. The position reports directly to the Senior Account Manager. Major Duties and Responsibilities
- Works as part of the Account Management team to assist key customers with individual requests, including providing reports, updating special instructions and customer documentation.
- Acts as a primary point of contact for Account Managed accounts, responding to customer inquiries and coordinating the timely resolution of account-related issues.
- Works with Account Managers and Business Development Managers on identification of new opportunities for new and existing accounts.
- Assists Account Managers with processing complex account consolidations, divestitures and spinouts, including working with the customers to ensure ongoing updates and changes are processed until completion of the full process.
- Conducts opportunity reviews, validation and assignments to Account Managers for qualifying and development.
- Takes a key role when participating in CHEMTREC initiatives.
- Travels with Account Managers and with other CHEMTREC staff on customer visits and conferences as needed.
- Serve as a backup for daily tasks and phone coverage.
- Performs other duties as assigned.
Qualifications/Requirements Required
- Bachelor’s degree in a relevant field or two years relevant work experience.
- Ability to manage and prioritize multiple projects and tasks, with minimal supervision, exercising sound judgment.
- Demonstrated ability to work independently on a variety of complex matters simultaneously while also working in a team environment.
- Strong written and oral communication skills as well the ability to listen and communicate with both technical and non-technical customers effectively and provide appropriate solutions.
- Working knowledge of Microsoft Office including Outlook, Word, Excel, and PowerPoint.
- Ability to work flexible hours, (e.g., 6:00am – 2:30pm, 8:30am – 5:00pm, 12:00pm – 8:30pm, etc.) as well as a rotating schedule and non-core business hours and weekends.
Preferred
- Experience with MS SharePoint and MS Dynamics CRM.
- Knowledge of database and document management concepts, including information retrieval practices
ACC offers medical, dental, vision as well as 401(k) matching contribution up to 6% and a 6% contribution to the Profit-Sharing Plan, both vested immediately at 100%. Additionally, employees have access to a no cost onsite fitness center and subsidized yoga classes as well as eligibility for performance-based merit increases and discretionary bonus program.