Job Summary: The Service Manager assists in the direction and coordination of activities of the Door Center.
ESSENTIAL ACCOUNTABILITIES:
- Assists in coordinating assembly, work schedules (including temporary personnel as needed), and warehousing operations to ensure service leads are met
- Assists in establishing operational procedures for verification of incoming and outgoing shipments, handling and disposition of merchandise, and keeping of warehouse inventory
- Monitor production to ensure satisfactory levels as well as customer service levels are being met
- Ensures that corporate programs regarding safety, security, care of equipment and facility, etc., are followed, ensures OSHA compliance
- Ensures the availability of parts required for warehouse assembly and production by coordinating with the General Manager
- Inspects warehouse facilities and equipment and recommends changes in allocation of space and storage procedures to General Manager
- Inspects physical condition of warehouse and equipment and schedules needed maintenance
- Investigates customers' complaints involving such matters as damaged items, overcharges, and delay in shipment, and confers with General Manager on necessary adjustment
- Assists with meeting weeks of inventory, scrap and damage goals
- Responsible for an "injury-free" workplace
- Assist in the development of an annual Individual Development Plan (IDP) and meet all training targets as spelled out in the IDP and by corporate goals
- Perform other duties as assigned
PHYSICAL REQUIREMENTS:
- Manual dexterity and hand to eye coordination for operation of hand/power tools
- Extended time on feet, walking distances up to 200 feet
- Frequent stooping, bending, walking, carrying and lifting (up to 50 pounds)
MINIMUM QUALIFICATIONS REQUIRED:
- Clear and effective written and oral communication skills
- College education or related experience
- Organizational, time management and analytical skills
- Valid drivers license
- Good supervisory, leadership and motivational skills
- PC / Windows skills
7.Mechanical aptitude / power tools