Benefits:
- Competitive salary
- Paid time off
- Training & development
AlphaGraphics Uptown Houston | Houston, TX Full-Time | Monday–Friday | 8:00 AM–5:00 PM | In-Person
About the Position
AlphaGraphics Uptown Houston is seeking a motivated, organized, and customer-focused Inside Sales Representative / Project Coordinator to join our team. This role combines inside sales, customer relationship management, and project coordination. You'll work directly with customers to understand their needs, recommend products and services, prepare estimates, secure orders, and coordinate projects from initial inquiry through production and delivery.
Key Responsibilities
Inside Sales & Customer Relationships
- Respond to inbound sales inquiries via phone, email, website, and walk-in customers.
- Develop an understanding of customer needs, project requirements, budgets, and timelines.
- Recommend appropriate print, signage, and marketing solutions based on customer objectives.
- Prepare estimates, proposals, work orders, and invoices.
- Follow up on quotes and prospective customers to convert opportunities into sales.
- Build and maintain strong relationships with existing customers and referral partners.
- Identify opportunities to upsell additional products and services.
- Assist with outbound prospecting, customer follow-ups, and retention efforts.
Project Coordination & Management
- Coordinate projects between customers, graphic design, production, and installation teams.
- Ensure job specifications, artwork, and customer requirements are accurately documented.
- Schedule site surveys, production timelines, and installation appointments as needed.
- Monitor project progress and proactively communicate updates to customers.
- Address customer questions, resolve issues, and help keep projects on schedule.
- Take ownership of projects to ensure they are completed accurately, on time, and within customer expectations.
Administrative & Business Support
- Maintain accurate customer records, sales activities, and project details within company CRM and order management systems.
- Manage multiple customer accounts, projects, and deadlines simultaneously.
- Process customer documentation, estimates, and invoices.
- Assist with general office responsibilities and maintain a professional customer-facing environment.
- Participate in local networking and community outreach opportunities as needed.
Required Qualifications
- 2+ years of experience in inside sales, customer service, account management, or a related field.
- Experience in printing, signage, graphics, marketing, construction, or visual communications.
- Familiarity with print products, sign materials, banners, vehicle graphics, and large-format printing.
- Strong verbal and written communication skills.
- Confidence discussing pricing, presenting solutions, and following up on sales opportunities.
- Excellent organizational and time-management abilities.
- Comfortable using CRM software, Google Workspace, and general business applications.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Self-motivated, dependable, and able to work independently.
- Professional demeanor with a strong customer-service mindset.
Preferred Qualifications
- Familiarity with Adobe Creative Suite or graphic design workflows.
- Experience working in a small business or business-to-business (B2B) environment.
- Experience working in programs PrintSmith Vision and Print Speak
Compensation & Benefits
- Competitive compensation based on experience.
- Paid vacation and holidays.
- Ongoing training and professional development.
- Opportunity for long-term growth within an established local business.
Schedule & Location
- Full-Time | Approximately 40 hours per week
- Monday–Friday | 8:00 AM–5:00 PM
- In-person position
- Houston, TX
Interested? If you're someone who enjoys sales, building customer relationships, and keeping projects organized from start to finish, we'd like to hear from you!