Description Job Title: Operations Supervisor Location: Allentown, PA Department: Operations Reports To: Operations Manager Position Type: Full-Time – Exempt Salary Range: $65,000-$90,000
Purpose of PositionManage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals. This position impacts customer satisfaction and profitability.
Values and Business Practices
- Customer First – We deliver on what we promise to our customers with a positive attitude
- We treat everybody with respect and dignity
- We operate with high business ethics
- We are a good corporate citizen
- We value our professional relationships
- We strive to have a “Continuous Improvement Culture”
- We are committed to the safety of our employees and our equipment/facilities
Company ExpectationsOur expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success
Flexibility:
Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Reliability:
Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.
Attitude:
Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.
Willingness to learn:
Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
Initiative:
Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc… Promote teamwork and assist in all areas and processes in the operation as needed / required.
Quality of Work:
Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
Follows directions:
Follows all written and verbal instructions provided by management, project leader, etc…
Communication:
Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.
Appearance:
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.
Safety:
Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.
Position Competency
- The ability to motivate and drive a team to meet and exceed department and company goals
- The ability to build a successful relationship with the customer.
- Working knowledge of warehouse operations and WMS.
Role Expectations
Productivity/Quality
- Monitor and ensure operational metrics are achieved.
- Ensure SOP and customer work instructions are followed by assigned department.
- Understand customer contract requirements.
- Plan the workflow and labor to achieve customer expectations.
- Meet or exceed shipping accuracy of 99.9%.
- Ensure all paper work and data entry is completed by 9am the next day and end of billing period by end of day.
- Ensure all information sent out of the department is accurate and any errors are tracked.
- Perform cycle counts as detailed by the company or the customer and record system entries.
- Communicate all aspects of the operation to the Operations Manager, including weekly report space utilization/layout.
- Participate in daily communications with Management Team.
Safety & Security
- Follow food/safety SOPs and AIB standards.
- Report equipment and facility building/grounds damage and repairs.
- Drive a culture of safety throughout the company to achieve safety goals and objectives.
- Enter all errors and safety incidents into Safety/Error Tracking Database
- Follow security policies and SOPs. Image, Appearance and Sanitation
- Ensure all department’s equipment and overall appearance is maintained as defined by the company.
- Complete the monthly facility audit
Food Safety & Quality
- Must have experience and be knowledgeable about Food Safety or willing to receive training in Food Safety.
Management
- Sets clear goals and expectations for all direct reports
- Provide feedback at annual review meetings, one on meetings or when necessary.
- Properly documents all performance issues and creates a PIP when deemed appropriate.
- Communicate company information via pre-shift meetings.
- Continuously evaluate ways to improve the accuracy and efficiencies of department (identifying at least 2 significant improvements annually)
General
- Review SOPs with appropriate personnel following review schedule.
- Seek expertise/best practices from peers and support departments (i.e. Information Systems, Human Resources, Operations Manager, etc.)
- Obtain approval for decisions that obligate the company and follows expenditure policy as outlined by Operations Manager.
In no instance should the duties, responsibilities, and requirements outlined be interpreted as all inclusive. Additional functions and requirements may be assigned.