Our client, a leading IT Services organization, is hiring a ServiceNow HAM/SAM Developer to join their team in Virginia on an initial six-month contract. The successful candidate will help deliver and develop ServiceNow ITOM Visibility, CMDB, SAM Pro and HAM Pro, taking ownership of platform enhancements, automation and continuous improvement.
Responsibilities
• Work alongside the implementation partner to deliver ITOM Visibility, CMDB, SAM Pro and HAM Pro.
• Serve as a technical SME, leading discussions with vendors, implementation partners and business stakeholders.
• Design, configure and maintain ServiceNow applications, workflows and automation.
• Own enhancements and new requests from requirements gathering through testing and deployment.
• Build and maintain enterprise integrations using IntegrationHub, REST and SOAP APIs.
• Strengthen asset lifecycle management, CMDB data quality and governance through CSDM and ITAM best practices.
• Oversee day-to-day platform operations, troubleshooting issues and maintaining platform health.
• Develop technical documentation, operational runbooks and reusable knowledge resources.
• Mentor team members and define development and administration standards.
Skillset
• At least 10 years' IT experience, including a minimum of 5 years in hands-on ServiceNow development and administration.
• A proven track record of delivering enterprise ServiceNow implementations and providing ongoing operational support.
• ServiceNow CSA, CIS-HAM and/or CIS-SAM, and ITIL Foundation v3 or v4 certifications.
• Strong knowledge of CMDB, ITOM Visibility/Discovery, ITAM, HAM Pro, SAM Pro and ITSM.
• Practical experience with Service Catalog, Workspaces, Flow Designer and IntegrationHub.
• Strong JavaScript development skills, with experience across Business Rules, Script Includes, Client Scripts, UI Policies and ACLs.
• Experience developing and maintaining REST and SOAP integrations.
• Confident stakeholder communication, with the ability to manage vendors, lead technical discussions and translate business needs into solutions.
• A proactive, independent approach to owning initiatives, resolving technical issues and improving platform capabilities.
• Exposure to CSDM, Service Mapping, Employee Center, Platform Analytics, Azure/AWS integrations, source control or CI/CD would be an advantage.