Job Title: General Manager Department: Operations Supervisor: Regional/Divisional VP of Operations and/or Sr. VP of Operations Summary The Hotel General Manager is responsible for overseeing all aspects of hotel operations to ensure exceptional guest experience, financial performance, and staff productivity. This role involves strategic planning, team leadership, and day-to-day management of departments including front desk, housekeeping, food and beverage, and maintenance. A key focus of the role is cultivating a workplace culture that reflects and reinforces the company’s vision, mission, and core values. Essential Duties and Responsibilities include the following. Other duties may be assigned. Operational Oversight
- Manage daily hotel operations across departments (front desk, housekeeping, food & beverage, maintenance).
- Ensure guest satisfaction by maintaining high service standards and resolving complaints promptly.
- Monitor facility upkeep to ensure cleanliness, safety, and compliance with regulations.
- Analyze financial reports to track performance and identify areas for improvement.
- Set performance goals and conduct evaluations to ensure accountability.
- Foster a positive work culture that promotes teamwork and employee retention.
Financial Management
- Develop and manage budgets for revenue, expenses, and capital improvements.
- Analyze financial reports to track performance and identify areas for improvement.
- Implement cost-control measures to maximize profitability.
Staff Leadership
- Recruit, train, and supervise staff, including department heads and line employees.
- Set performance goals and conduct evaluations to ensure accountability.
- Foster a positive work culture that promotes teamwork and employee retention.
Sales & Marketing
- Collaborate with marketing teams to promote the hotel and increase bookings.
- Build relationships with travel agencies, corporate clients, and event planners.
- Monitor market trends and adjust pricing strategies to stay competitive.
Compliance & Risk Management
- Ensure compliance with health, safety, labor, and licensing regulations.
- Manage risk by implementing security protocols and emergency procedures.
- Handle legal and insurance matters as needed.
Strategic Planning
- Set long-term goals for growth, brand positioning, and service innovation.
- Evaluate business performance and adjust strategies accordingly.
- Oversee renovations or expansions to enhance guest experience and revenue potential.
Supervisory Responsibilities Directly and indirectly supervises all hotel personnel, including department managers. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree from four-year college or university preferred; or five years related experience and/or training in a hotel/resort environment; or equivalent combination of education and experience.