Overview
Job Summary Turn unforgettable vacations into extraordinary experiences with Blue Hawaiian. As a Concierge, you’ll help guests make the most of their time in Hawaii by connecting them with memorable activities, attractions, tours, and experiences. You’ll take the time to understand what each guest is looking for, provide personalized recommendations, and help create vacation memories they’ll take home with them. This role combines hospitality, customer service, and sales. You’ll build relationships with guests while partnering closely with our lodging and activity partners to deliver an exceptional experience from start to finish. If you enjoy meeting new people, sharing your knowledge of Hawaii, and helping others create experiences they’ll never forget, we’d love to meet you. Competitive Pay + Rewarding Commission OpportunitiesIn addition to earning $15.26–$18.69 per hour, our Concierge team has the opportunity to boost their earnings through a generous biweekly commission program. You'll help guests plan unforgettable Hawaii experiences by recommending and booking world-class tours and activities, including helicopter tours, luaus, snorkeling excursions, sunset cruises, and more. The more memorable vacations you help create, the greater your earning potential. Commissions are paid biweekly as part of our regular payroll process. What to Expect During Our Selection ProcessWe want you to know what to expect as you move through the selection process for our Concierge position at Blue Hawaiian. Here’s what the process looks like: Step 1: ApplicationCongratulations! You’ve successfully submitted your application. Step 2: On-Demand Video InterviewAfter you apply, our Talent Acquisition team will review your application. If your experience aligns with what we’re looking for, we’ll invite you to complete a brief on-demand video interview. This is your opportunity to tell us more about yourself, your experience, and why you’re interested in joining Blue Hawaiian. You’ll have 7 days to complete the video, so you can choose a time that works best for you. Step 3: Meet the TeamIf selected to move forward, we’ll invite you onsite to meet with our hiring team. This is a chance for us to get to know you better, but just as importantly, it gives you an opportunity to meet the team, see the work environment firsthand, ask questions, and learn more about what it’s like to work at Blue Hawaiian. Step 4: Final Selection & Next StepsAfter the onsite interview, our team will complete a final review. We’ll keep you updated on your status and let you know what to expect next. We’re excited to learn more about you and appreciate the time you invest in our selection process. We hope you’re just as excited to learn more about Blue Hawaiian!
Additional Job Requirements
- Regular scheduled attendance
- Indicate the percentage of time spent traveling - 0%
Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiians’ employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
- High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience
- 1-2 years of sales (or upselling) experience in a performance driven environment
- Extraordinary guest service skills
- Expert-level knowledge of the local area and attractions
- Knowledge of travel and/or ticket industry and concierge experience preferred
Skills
- Adaptable and able to support change within the business
- Ability to overcome objections and offer alternate solutions
- Timeliness and a professional appearance
- Excellent written and verbal communication skills (fluent English required, bilingual a plus)
- Strong listening skills to be able to identify customer need
- Self-motivated with the ability to work independently in a sales driven environment
- Ability to occasionally lift to 25 pounds and to stand for long periods of time
- Proven ability to juggle multiple duties and prioritize
Computer Skills
- Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Demonstrated ability to type 30-40 wpm
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Minimum pay
Maximum Pay
Benefits
For more information on our industry-leading benefits, please visit our benefits page here.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)