Brief Job Description The Technical Product Support Analyst will support the Texas Department of Transportation. This role provides help desk assistance, business application support, and technical troubleshooting for business-critical systems. Beyond traditional end-user support, the analyst will contribute to application development support, integrations, automation, and AI-related initiatives. The position also maintains technical documentation and drives process improvements. The analyst will work closely with both business users and technical teams to investigate and resolve issues.
Responsibilities
- Provide help desk and end-user technical support for business applications and systems.
- Troubleshoot and resolve application, system, and technical issues affecting users.
- Assist users with business-critical technologies and ensure timely issue resolution.
- Support business applications and broader technical initiatives as needs arise.
- Contribute to integrations, workflow automation, and AI-related solutions.
- Assist with application development support activities as needed.
- Develop and maintain technical documentation, knowledge articles, and troubleshooting procedures.
- Identify and implement process improvements for support operations.
- Collaborate with business stakeholders and technical teams to investigate and resolve issues.
Requirements
Minimum Qualifications
- 8 years of experience providing help desk and end user technical support.
- 8 years of experience with application troubleshooting and support.
- 8 years of experience with AI, integrations, or automation.
- 8 years of experience with technical documentation and knowledge management.
- 8 years of experience working with both business users and technical teams.
Preferred Qualifications
- Experience with one or more Texas State Agencies.
Additional Requirements
- Candidates selected for interview may be required to undergo a criminal background check and drug screen.
- Candidates must be local to the Austin area.
Work Location and Schedule Location: Austin, TX Schedule: Full-time, 2080 hours over 12 months Work Arrangement: On-site