Program Manager
Full-Time | Fort Wayne or Muncie, Indiana | Starting salary: $63,312
Make a meaningful difference through strong leadership
AID is seeking an experienced Program Manager to support the residential services we provide to individuals across Indiana. This is a great opportunity for someone with experience as a Program Manager, House Manager, or in a similar leadership role in residential or home health services.
In this role, you’ll coach and support House Managers and Direct Support Professionals (DSPs), help maintain quality services in our homes, and work with individuals’ teams to support their health, safety, and progress. The position reports to the Program Director and includes travel to assigned residential homes based on business needs.
What we offer
• Health, life, dental, and vision insurance
• 401(k) with company match
• Paid vacation time
• Employee referral bonuses
What you’ll do
Lead and support teams
• Supervise and provide ongoing training and support to House Managers and DSPs in assigned homes.
• Maintain a regular presence in assigned homes, with weekly visits or additional visits as needed.
• Guide House Managers through scheduling conflicts and coordinate with HR regarding staffing concerns and open shifts.
• Conduct monthly house meetings with House Managers to share training, updates, and company expectations.
• Participate in administrative meetings and provide guidance on employee discipline in coordination with the Program Director.
• Complete annual performance reviews for DSPs and House Managers with guidance and approval from HR and/or the Program Director.
Support quality services
• Communicate with individual teams about each person’s care, progress, health, and safety.
• Participate in quarterly and annual meetings for the individuals on your caseload.
• Oversee individual transitions with the transition team, including required documentation and preparation of the service location for Case Manager walkthroughs.
• Ensure PCISPs are current and available in the home, and staff have completed required individual and BC trainings.
• Follow up with the Program Director on questions related to incident reports.
• Work with other departments to meet AID expectations and applicable state guidelines.
Manage operations and documentation
• Complete payroll by established deadlines, make necessary payroll adjustments, and monitor time punches and overtime.
• Conduct regular audits of assigned service locations, including Therap, EVV, Relias, Paycom, monthly paperwork, home conditions, individual status, and other areas as requested.
• Upload hard-copy documents to the designated drive by required deadlines.
• Respond to emails within 24–48 business hours.
• Fulfill on-call responsibilities based on business needs.
• Perform other related duties as assigned.
What you’ll bring
• Prior experience as a Program Manager or in a similar leadership role in residential or home health services is required.
• Ability to travel to assigned residential homes. AID has offices in Fort Wayne and Muncie, with services provided throughout Indiana; openings and service areas vary.
• Ability to work in the homes when needed.
• Ability to lift at least 50 pounds.
• Commitment to demonstrating AID’s culture, values, and mission.
If you’re an experienced residential services leader who enjoys supporting teams and helping people receive quality care, we encourage you to apply.
Qualifications
Has experience working with individuals with Intellectual Disabilities’; Bachelor’s Degree preferred but not
required with the appropriate experience; Valid Driver’s License; Current Auto Insurance; CPR Training.