Secretary - will play a key role in ensuring prompt, accurate, and confidential handling of issues raised by members. This position requires strong organizational skills, attention to detail, and a customer-service mindset.
Key Responsibilities:
? Coordinate with AFTPA staff representatives to resolve issues
? Maintain accurate records of members' complaints, communications, and resolutions ? Prepare reports and summaries of recurring issues and trends
? Complete detailed reports in a timely fashion
? Draft and send official correspondence and internal communications
? Manage schedules, handle filing, and support departmental admin tasks ? Ensure confidentiality and professionalism at all times
? Professional telephone etiquette - quick response to incoming and outgoing calls ? Operate office equipment including, but not limited to fax machine, copier, etc. ? And other related duties
Qualifications:
? High school diploma or equivalent; associate's degree or higher preferred ? 2+ years of administrative or secretarial experience, preferably in HR or payroll ? Strong written and verbal communication skills
? Proficiency in MS Office (Word, Excel, Outlook) and Google Suite
? Experience handling confidential information with discretion
? Ability to multitask, prioritize, and work in a fast-paced environment
? Excellent interpersonal and problem-solving skills
? Type 70 wpm
? Must work 5-day work schedule