Position can be located in Melville, NY or Greenville, SC.
Purpose/Job Function: The Account Manager position is responsible for managing a set of established customers and sales of new products and services offered by the company.
Essential Functions:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Operate as the lead point of contact for any and all matters specific to our customers.
- Ensure the satisfactory implementation/installation/utilization of services.
- Assist in the identification and recognition of new business development opportunities.
- Assist Sales Representatives with pre-sales and post-sales activities such as providing product information and answering product questions and inquiries.
- Assist sales lead generation activities and maintain a database of qualified sales leads.
- Address customer issues through our proprietary task tracking tool.
- Load appropriate data regarding customer contacts, follow ups, and tasks into our customer database tracking tool.
- Prepare and execute quarterly customer account reviews.
- Understand the level of adoption and assess the risk of renewing existing contracts.
- Introduce new features and best practices to customers.
- Track and report on key metrics surrounding customer success.
- Lead efforts to turn around customers that are at a risk of leaving our services.
- Maintain renewal list monthly.
- Provide guidance when needed to sales and customer success teams with respect to post-sales contractual negotiations and opportunities.
- Build and maintain strong customer relationships
Qualifications and Requirements:
Skills
- Analytical
- Problem Solving
- Technical Skills
- Customer Service
- Interpersonal Skills
- Communication Proficiency
- Teamwork
Effort
- Physical Effort: the employee is regularly required to talk or hear; use hands to finger, handle, or feel; and reach with hands and arms. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary
- Mental Effort: The employee is required to have a high level of attention to detail, ability to multitask regularly, and the ability to identify and resolve problems quickly
Responsibility
- A high level of confidentiality is required regarding all client specific data and safeguarding the information from other clients and competitors
- The ability to gather and analyze information, find possible solutions, select the best option, and evaluate the decision is required
- A high attention to detail is required, including verifying all work completed
- This position has no direct financial or budgetary responsibilities.
- This position has no supervisory responsibilities
- There is a requirement to maintain and update documentation on all processes and procedures for client-based workload
- All electronic and hardcopy confidential information must be secured when unattended
- This position participates on a team in the sales and marketing department and requires backing up other team members, and assisting with workload as needed
Education/Experience:
- Associate's degree or equivalent, or one year related experience and/or training; or equivalent combination of education and experience.
- Knowledge of computer software including database software, internet software, spreadsheet software, PowerPoint software, and word processing software.
Working Conditions: This position will sit in front of a computer for long hours at a time and may cause eye irritation or even muscle strain. This position does not require any strenuous or physical activity. Customary Work Hours: 7:00 A.M. to 4:00 P.M., Monday through Friday.
AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.
