AFL, is seeking a Drop Technician Trainer in Central TX. The Trainer is a classroom and field trainer who provides training to incoming Drop technicians and team members. They are the subject matter experts (“SME”) of the drop field processes. This requires them to stay up to date on company and client changes to ensure training is current and procedures are streamlined. They are well versed in client provided training modules, facilitator guides, and exercises. Trainer maintains a well-organized and effective training environment and continuously improves training material and employee retention.
This position can seat in either Austin or San Antonio
Compensation: up to $25.00/HR
ESSENTIAL FUNCTIONS:
- Responsible for having complete Knowledge of Client Provided Training Modules, Facilitator Guides, and Exercises
- Responsible for maintaining standards set by Area manager and meeting prescribed timelines.
- Responsible for protecting client’s information including modules, processes and legal guidelines ensuring confidentiality.
- Acts as Subject Matter Expert (“SME”) of field Drop Installations processes relative to Google Fiber.
- Responsible for professionally communicating a mixture of AFL’s culture and clients modules, lesson plans, manuals, information and instructional material to training class by effectively engaging the training class to ensure material retention.
- Responsible for motivating employees by example and shared enthusiasm for AFL’s/Google project achieving maximum productivity, developing an efficient workforce, enhancing quality of work as well as building loyalty to the enterprise.
- Responsible for Staying up to date and current on Drop Fiber to the home systems, video and data, or Google Fiber products and knowledge base to ensure training of latest training procedures and processes.
- Responsible for setting up and maintaining a well-organized and effective training environment including: classroom seating structure, educational videos, visual aids, PowerPoint presentations, computer hardware, computer software and a clean and welcoming classroom atmosphere.
- Responsible for being part of the training team that proactively looks for ways to improve the training of Drop technicians and other team members.
- Responsible for providing weekly training reports to management and clients in a timely manner.
- Performs other related duties as assigned.
EDUCATION AND EXPERIENCE
- A degree in Communications preferred or combination of work experience and education
- A minimum of 2 years’ field experience in craft services and telecommunications industry
- Relevant technical and/or training certifications (Comp TIA, CCNA, etc.) preferred
- Structured classroom training experience preferred
- Must have prior experience installing Drops
KEY COMPETENCIES
- Critical thinking and problem-solving skills
- Ability to make sound judgments based on information available
- Motivated, high energy aptitude
- Planning and organizing
- Excellent interpersonal and communication skills both verbal and written
- Strong facilitation / presentation skills
- Ability to interact with all levels of employees and clients
- Able to travel as required
- Strong time management
- Proficient in MS Word, Outlook, PowerPoint, Excel
- Adaptability and initiative
- Able to work with multi- functional teams
- Conflict management
- Stress tolerance
PHYSICAL DEMANDS
Work involves standing and sitting for long periods of time, reaching. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Working under strict timelines and stress.
ATTENDANCE
Employee is expected to be on the job and on time every scheduled workday. Trainer’s work hours can change from day to day. It is his/her responsibility to know when the work day starts and ends on each scheduled work day. If it is necessary that you will be absent or late for any reason, employee needs to call direct manager by 8:00 am on the first and each subsequent day the employee will be absent or late. If employee is absent for more than 3 days a doctor’s note (explanation) is required.
EMPLOYMENT
Due to the nature of AFL’s business, its clients and other needs, the employment relationship is, and is intended to be, “At Will.” This job description does not constitute an employment agreement between AFL and employee. By no means is this job description inclusive of all duties; in that employee will be required to perform all duties as directed by his or her supervisor. This job description is subject to change by AFL as the needs of AFL and requirements of the job change.