AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products. We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.
We are A Company Culture Devoted to Innovation & Improvement
AFC provides localized expertise to customers in particular industries and geographies. We don’t have a traditional hierarchical management structure where everyone simply “reports up.” Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.
POSITION INFORMATION
Job Title: Industrial Distribution Coordinator
Department: Sales Support
Function Level: Execution
FLSA Status: Non-Exempt
JOB DESCRIPTION
Mission: To execute the operating model consistently by delivering for customers every day.
We are seeking a motivated, customer-focused, and detail-oriented Industrial Distribution Coordinator to support our sales and distribution operations. The ideal candidate will have strong organizational and communication skills, a proactive approach to problem-solving, and the ability to manage multiple priorities in a fast-paced business environment.
KEY RESPONSIBILITIES
- Review, enter, process, and manage customer sales orders accurately and efficiently.
- Prepare customer quotations by researching product availability, pricing, specifications, and lead times.
- Coordinate with suppliers and manufacturers regarding pricing, product availability, order status, and deliveries.
- Monitor open orders and communicate order updates, delays, and fulfillment issues.
- Investigate and resolve order discrepancies, pricing errors, shipping issues, and delivery variances.
- Process customer and supplier returns, including required authorizations and documentation.
- Maintain accurate customer records, order details, and related documentation.
- Collaborate with sales, purchasing, warehouse, and internal teams to ensure timely order fulfillment.
- Respond to customer and supplier inquiries and ensure timely follow-up.
- Follow applicable policies, procedures, and work instructions.
- Support department and continual improvement objectives.
- Execute all other duties as assigned.
PERFORMANCE/PROFESSIONAL SKILLS EXPECTATIONS
This position is expected to meet the following expectations:
- Customer Focus – Demonstrates a commitment to providing professional, responsive, and courteous service to customers and internal stakeholders.
- Accuracy and Attention to Detail – Completes work accurately, thoroughly, and in accordance with established procedures and requirements.
- Communication – Communicates clearly, professionally, and in a timely manner with customers, vendors, coworkers, and management.
- Organization and Time Management – Effectively prioritizes responsibilities, manages multiple tasks, and meets established deadlines.
- Teamwork and Collaboration – Works cooperatively with others and contributes to a positive, respectful, and productive work environment.
- Accountability – Takes ownership of assigned responsibilities, follows through on commitments, and promptly addresses issues or concerns.
- Problem Solving – Identifies problems, evaluates available information, and takes appropriate action or seeks assistance when necessary.
- Professionalism – Maintains a professional attitude, appearance, work ethic, and conduct consistent with company expectations.
- Quality and Compliance – Follows applicable company policies, procedures, work instructions, and ISO-related requirements and maintains accurate documentation.
- Continuous Improvement – Identifies opportunities to improve processes, efficiency, accuracy, customer service, and overall business performance.
- Confidentiality and Integrity – Protects confidential information and conducts all business activities with honesty, integrity, and sound judgment.
WORK ENVIRONMENT
Environment: Manufacturing/Distribution/Office/Hybrid/Onsite/Remote Physical Requirements: Ability to sit and work at a computer for extended periods, frequent use of keyboard, mouse, telephone, and other office equipment in a combination of an uncontrolled/controlled environment, moderate standing, walking, bending, squatting, and occasional lifting of up to 50 pounds from floor to desk height and minimal overhead lifting PPE: As required by specific site
Travel Requirements: as needed but not frequent
QUALIFICATIONS & COMPETENCE
Education: A high school diploma or equivalent; Post-secondary education in Business Administration, Supply Chain Management, Logistics, or a related field is preferred
Experience:
- Minimum of 2 years of experience in customer service, inside sales, sales support, order management, purchasing, or distribution coordination.
- Experience in industrial distribution, manufacturing, wholesale distribution environment is preferred.
- Familiarity with industrial products, parts, equipment, product specifications, and supplier relationships is an asset.
- Experience processing sales orders, preparing quotations, coordinating deliveries, and resolving order discrepancies.
Knowledge & Skills:
- Microsoft Office Products
- Experience with ERP, inventory management, or order processing systems
Work Hours: 8AM-4:30PM, Monday-Friday, Eligible for Hybrid schedule
Hourly Pay: $26.00-30.00 (depending upon experience)
Certifications/Licenses: N/A
This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified as business needs change.
We are an Equal Opportunity employer, including individuals with disabilities and protected veterans.
