Benefits:
- Health insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
Job Summary AET Federal is seeking a Training & Application Support Specialist to help City of Danville staff adopt the Enterprise Technology Management platform. The specialist will develop role-based training and support users during rollout and ongoing operations.
Responsibilities
- Create user guides, quick-reference materials, and knowledge base articles for City staff and platform administrators.
- Deliver training on service desk workflows, asset management, technology intake, and reporting.
- Triage user questions and platform issues, document resolutions, and escalate defects to the appropriate technical team.
- Track recurring support issues and update training materials as workflows and platform features change.
Qualifications
- 3+ years in software training, enterprise application support, or a related customer-facing technical role.
- Experience creating user documentation and delivering live training.
- Ability to troubleshoot application issues, document support cases, and explain technical steps clearly.
- Experience with service desk platforms, SaaS rollouts, or accessible training materials preferred.
Annual Base Salary $65,000–$85,000
Benefits
- Health, dental, and vision insurance
- Paid time off
- 401(k) matching
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
