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Job Type
Full-time
Description
JOB SUMMARY:
The Referral Coordinator is responsible for coordinating & processing referrals as requested by our providers for patients that are in need of internal & external consults, working closely with the clinical staff, outside care providers and our patients getting them scheduled and seen appropriately.
DUTIES AND RESPONSIBILITIES:
· Ensure referrals ordered for multiple locations are processed the same day to next day · Arrange & coordinate appointments for patient’s outside our offices · Scheduling patients with our internal specialists for Neurosurgery, Rheumatology, Behavioral Health, Addictionology & Pain Management when ordered · Reviewing referral diagnosis codes & CPT codes as we process the referral · Collecting pertaining documentation for each referral and working closely with our providers, patients, & outside care providers · Weekly reports tracking outgoing referrals, home health referrals, & SCS · Following up in a timely manner on phone notes, referral status updates, voice mails, & emails pertaining to outgoing referrals · Collaborates with NSG coordinator, scheduling, & pre-authorizing teams regarding procedures, office visits, home health & insurance · Import vital documents into patient’s charts pertaining to referrals, procedures, & home health · Has regular and predictable attendance. · Adheres to Advanced Pain Care policies and procedures. · Performs other duties as assigned.
Requirements
QUALIFICATIONS:
· Prior clinical, medical or marketing experience · Knowledge of medical terminology desired · Great customer service skills · Organization & time-management skills
KNOWLEDGE AND SKILLS:
· Basic knowledge of how a healthcare organization operates · Ability to comprehend speech and effectively communicate with others · Must understand, follow, and convey written and oral instructions · Ability to establish and maintain cooperative working relationships · Compliance with the attendance policy · Compliance with continuing and mandatory education programs · Ability to prioritize and handle multiple tasks · Ability to function independently without constant supervision · Enthusiastic personality and high motivation to excel and grow within the company
WORKING CONDITIONS:
Environmental Conditions: Medical Office environment
Physical Conditions:
· Generally works normal office hours but may sometimes work evenings or weekends · Works in the field and from home office · Must be able to drive to a variety of locations to conduct work · Must be able to sit and/or stand for prolonged periods of time · Must be able to bend, stoop and stretch · Must be able to lift and move boxes and other items weighing up to 25 pounds. · Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.
Salary Description
$17.00-$22.00/ hour