Job Title: Service Technician (Level 3) Location: Tulsa, Ok Department: Service Reports To: Service Manager Job Type: Full-Time | Hourly, Non-Exempt (overtime eligible)
Summary:
AID is seeking Service Technicians to join our service team and work directly with customers to repair, refurbish, upgrade, and support integrated electronic motor control systems, including Variable Frequency Drives (VFDs), soft starts, PLCs, and motor control panels. This position is offered at three levels. Based on each applicant's qualifications and technical evaluation results, the selected candidate will be placed as a Level 1 (Entry-Level), Level 2 (Mid-Level), or Level 3 (Senior) Service Technician. Hourly pay, travel, and the scope of independent work are determined by the level of placement. Technicians grow through the levels by meeting the advancement criteria in AID's Service Technician Level Framework.
Responsibilities:
All Levels
- Follow company safety policy and procedures at all times, in the shop and in the field
- Diagnose and repair VFDs, soft starts, and motor control panel components using logical, methodical troubleshooting practices, at a complexity appropriate to level
- Complete accurate service inspection reports, repair documentation, and repair estimates in accordance with company policy
- Represent AID professionally with customers and coworkers, and contribute to process improvement and a positive work environment
- Be available for after-hours, weekend, and holiday work and on-call rotation as service needs require
Level 1 - Entry-Level Technician
- Perform in-house repair tasks under the guidance of senior technicians
- Replace failed VFD chassis and motor control panel components, and conduct post-repair testing
- Restore refurbished panels to like-new condition
- Assist with warranty and Returned Merchandise Authorization (RMA) repairs
- Provide internal support, including fulfilling parts orders and transferring parts between warehouses
- Complete administrative tasks, including creating orders and submitting quotes to customers
- Accompany senior technicians on job site visits as assigned; does not perform solo site visits
Level 2 - Mid-Level Technician
- Perform complex in-house repairs, retrofits, and upgrades
- Install modifications, upgrades, or recommended changes to panel design
- Install software on VFDs and Programmable Logic Controllers (PLCs), and configure VFD, PLC, and control system settings to customer configuration
- Complete warranty repairs independently
- Perform solo, customer-facing job site visits and field service
- Provide technical phone support and diagnostic guidance to internal and external customers
Level 3 - Senior Technician
- Serve as the team's expert across all service areas
- Lead complex upgrades, retrofits, and field service support, including multi-system troubleshooting, VFD configuration, and PLC programming
- Handle escalated and urgent customer requests
- Mentor, train, and guide Level 1 and Level 2 technicians
- Ensure documentation accuracy and smooth project handoffs
Requirements:
All Levels
- Self-motivated and team oriented, with good written and verbal communication skills
- Able to follow procedures and work safely; familiar with electrical hazards and applicable safety precautions
- Arc Flash certification (completed during Level 1 if not already held). Technicians are restricted from hazardous areas until appropriate training is completed
- Able to lift 50 lbs.
- Able to work frequent overtime, including after hours, weekends, and holidays, and to participate in on-call rotation
- Proficiency in Microsoft Office applications is a plus
Level 1 - Entry-Level Technician
- Basic troubleshooting and repair skills
- Familiarity with VFD panels
- Strong attention to detail in internal coordination and order accuracy
- No formal education or prior experience requirement; internal transfers (for example, wiremen from Production/Manufacturing) are welcome
- Travel: up to 25%
Level 2 - Mid-Level Technician
- Qualification standard: at least one of the following: an engineering degree or completed technical school program; related work experience (for example, military, electrician/contractor, or experience with a competing business); or recognized industry qualifications or certifications
- Pass the VFD assessment with a score of 80% or higher
- Complete a practical evaluation on product wiring
- Demonstrate AID Controller proficiency and troubleshooting proficiency
- Working knowledge of three-phase and single-phase power, transformers, VFDs, soft starts, relay logic, serial communication, PLC operation, PC-based data-loading programs, and electrical/electronic test equipment and hand tools
- Competent in reading and interpreting electrical and electronic schematics and wiring diagrams
- Strong diagnostic skills and field service experience; two or more years of automation experience preferred (sensors, analog and digital I/O, testing and calibration of valves and transmitters)
- Travel: up to 25%
Level 3 - Senior Technician
- Meet the Level 2 qualification standard
- Pass the Advanced System Integration & Controls Certification, demonstrating mastery of VFD configuration, PLC programming, and multi-system troubleshooting
- Successfully complete a leadership evaluation covering team guidance, documentation accuracy, and project handoff proficiency
- Mastery of VFD panels and diagnostics, with the ability to handle escalated support issues and mentor junior staff
- Travel: up to 50%
Must submit to pre-employment background, drug, and alcohol screening.