Are you ready to power your career with an industry leader? At Advanced Digital Cable, we don’t just keep up with the competition - we set the pace. As a premier manufacturer of wire and cable, we provide the literal "nervous system" for modern infrastructure, and we do it better than anyone else. We utilize the most advanced manufacturing technology and equipment available, ensuring you work in a high-tech, high-quality setting. We manufacture 100% of our products across four state-of-the-art U.S. locations. We are constantly expanding our capacity and developing new products, which means more opportunities for our team to grow and advance.
Job Summary:
We are a leading manufacturer looking for an Order Entry Specialist to join our Customer Service team. In this role, you are more than a data entry clerk - you are a technical specialist who ensures that our customers receive exactly what they need to keep their projects moving. Working at the intersection of Sales, Engineering, and Production, you will be responsible for the "first mile" of our manufacturing process. You will manage the intake of specialized orders for wire and cable solutions, ensuring that every technical specification is verified and every delivery promise is achievable.
Key Duties and Responsibilities:
• Technical Translation: Input complex customer orders into our ERP system with 100% accuracy, from wire construction to spooling requirements.
• Order Validation: Review every purchase order for technical compliance with industry standards like UL and CSA.
• Proactive Coordination: Work daily with Engineering and Production teams to solve lead-time challenges and clarify manufacturing details.
• Customer Advocacy: Act as the voice of the customer internally, monitoring order status and communicating proactively about delivery timelines.
• Database Stewardship: Maintain meticulous records of pricing, contracts, and customer-specific labeling requirements.
Required Qualifications:
• Education: High school diploma or equivalent required; Associate’s degree in a business or technical field preferred.
• Experience: 2+ years of order entry or sales support experience in a manufacturing environment; wire and cable industry experience is a significant advantage.
• Systems: Proficiency in Microsoft Office (specifically Excel) and familiarity with ERP software (e.g., SAP, Oracle, NetSuite).
• Technical Literacy: Ability to read and interpret technical drawings, purchase orders, and industry-standard specifications.
Compensation & Benefits:
We offer a competitive salary based on experience along with a comprehensive benefits package, including:
- Health, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
- Employee Assistance Program (EAP)
- Long- and Short-Term Disability
- Accident & Critical Illness Insurance
- Paid Time Off (PTO)
- 11 Paid Holidays
- 401(k) with company match
- Career development and advancement opportunities